Catherine Hill
Long Branch,NJ
Summary
Proven achiever at Riverview Medical Center, adept in HIPAA compliance and customer service, I enhanced unit efficiency and patient care through exceptional organizational skills and teamwork. Trained new staff, ensuring seamless onboarding and unit operations, while maintaining strict confidentiality and adapting to dynamic work demands.
Overview
23
23
years of professional experience
Work History
Unit Secretary
Riverview Medical Center
10.2001 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06.1988
Skills
- Customer Service
- Strong Organization
- Telephone reception
- HIPAA Compliance Understanding
- Equipment Troubleshooting and Maintenance
- Basic Life Support for Health Care Providers
- Adaptable and Flexible
- Documentation and Recordkeeping
- Administrative Support
Timeline
Unit Secretary
Riverview Medical Center
10.2001 - Current
High School Diploma -
Long Branch High School
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