Summary
Overview
Work History
Education
Skills
Interests
Timeline
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SHOMA MOONWAH

EAST BRUNSWICK,USA

Summary

A Certified Phlebotomist is well-versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining the highest quality control and patient care standards. Adept in a variety of software applications for EMR maintenance.

A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.

Overview

17
17
years of professional experience

Work History

Unit Secretary

Regency Nursing & Rehabilitation Centers
05.2025 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Enhanced office productivity by handling high volume of callers per day.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.

Clinical Care Technician

RWJBarnabas Health
05.2024 - 05.2025
  • Demonstrated adaptability in various clinical settings including intensive care units, outpatient clinics, specialized wards, enhancing overall skillset as a Clinical Care Technician.
  • Assisted physicians with various procedures, ensuring optimal patient comfort and safety throughout the process.
  • Ensured timely administration of medications by accurately preparing doses according to physician orders and diligently monitoring for potential drug interactions or allergies.
  • Reduced medical errors by meticulously maintaining a clean and organized workspace, adhering to proper sterilization techniques for equipment.
  • Enhanced patient care by efficiently conducting vital sign assessments and recording accurate data in electronic health records.

Phlebotomist Technician

ACCU REFERENCE MEDICAL LAB
10.2023 - 05.2024
  • Performed 40 to 50 painless venipuncture procedures on adults and pediatrics daily.
  • Assist in patient preparation for venipuncture.
  • Trained Phlebotomists for Nursing home draws.
  • Attended and performed Covid PCR Testing at Columbia Grammar & Preparatory School.
  • Review Prescription and requisition on EMR.
  • Confirm Patient Identifications.
  • Verify demographics/Insurance and eligibility in Tevix Care/ Manual Requisition Processing specimens and calling labs for pickup.
  • Home Draws are performed at daycare facilities for elderly patients.

Phlebotomist

LABCORP
02.2022 - 10.2023
  • Floater-Phlebotomist Technician with LabCorp for five years. Experience collecting fluid and tissue samples from patients using appropriate collection procedures. Disposed of blood or other biohazard fluids/ tissue in accordance with applicable laws, standards, and policies.
  • Documented route of specimens from collection to laboratory analysis and diagnosis ensured strict HIPAA compliance.
  • Traveled to multiple locations to collect lab tests.
  • Assisting with coverage of different company locations as required.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Phlebotomist

ACCU REFERENCE MEDICAL LAB
08.2018 - 02.2022
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Reviewed and processed requisitions for laboratory tests.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.Verified patients' identification for proper sample collection.
  • Conducted venipuncture and other CT procedures.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Floater-Phlebotomist Technician

BIOREFERENCE LABORATORIES OPKO HEALTH COMPANY
09.2019 - 11.2020
  • Traveled to facilities in a timely manner.
  • Collected blood with proper protocol and labeling.
  • Prepared specimens for transport.
  • Maintained patient confidentiality according to HIPAA.
  • Followed proper patient identification according to procedure. Ensured open communication between patients and staff. Maintained proper documentations.
  • Assembled medical equipment and supplies for blood collection. Dispose of contaminated sharps, in accordance with applicable laws, standards and polices.
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
  • Maintained a clean and safe work environment, adhering to infection control policies and techniques.
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
  • Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Phlebotomist

LABCORP
02.2013 - 07.2018
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Documented route of specimens from collection to laboratory analysis and diagnosis ensured strict HIPAA compliance.
  • Disposed of blood or other biohazard fluids/ tissue in accordance with applicable laws, standards, and policies.

Receptionist Intern

OFFICE OF DR. USHER PANICKER
01.2012 - 01.2013
  • Greeted and checked in patients.
  • Collect personal, medical, and insurance information.
  • Schedule, reschedule, and verify patient appointments.
  • Schedule appointments with secondary care providers. Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and the clinic.
  • Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.

Receptionist

WESTFIELD NURSING HOME
01.2008 - 01.2011
  • Greeted patients
  • Answering questions and guiding them to the proper location.
  • Answering phone calls, taking messages, and returning calls.
  • Organize transportation for patients who need to keep appointments.
  • Perform clerical duties such as copying, faxing, and emailing.
  • Sort and organize incoming mail on a daily basis.
  • Trained new nursing home receptionists in all aspects of the job.

Education

Certification - Phlebotomy and EKG

American Institute of Medical Sciences And Education
Piscataway, NJ
01.2013

High School Diploma - undefined

Piscataway High School
Piscataway, NJ
06.2008

Skills

  • Licensed phlebotomist-technician with ten years of experience
  • Familiar with EMR Systems
  • Proficient in Tevix Care
  • Trained permanent phlebotomists in doctors' offices and patient care centers
  • Excellent written and verbal communication abilities
  • Strong Customer Service Skills
  • Strong Work Ethic
  • Time Management
  • Punctual and Dependable
  • Telephone Etiquette
  • Team Collaboration
  • Attention To Detail
  • Appointment scheduling
  • Customer service
  • Strong organization
  • Incoming call reception
  • Telephone reception
  • Incoming call management
  • HIPAA compliance
  • Unit secretary training
  • Patient scheduling expertise
  • EMR / EHR
  • Medical office administration
  • Patient chart maintenance
  • Patient scheduling
  • Detail-oriented approach
  • Nursing station operations
  • Medical records maintenance
  • Time management
  • Medical terminology
  • Critical thinking
  • Medical recordkeeping

Interests

  • Participating in cultural exchange programs and homestays
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Enjoy creating and following travel blogs and vlogs
  • Historical Exploration

Timeline

Unit Secretary

Regency Nursing & Rehabilitation Centers
05.2025 - Current

Clinical Care Technician

RWJBarnabas Health
05.2024 - 05.2025

Phlebotomist Technician

ACCU REFERENCE MEDICAL LAB
10.2023 - 05.2024

Phlebotomist

LABCORP
02.2022 - 10.2023

Floater-Phlebotomist Technician

BIOREFERENCE LABORATORIES OPKO HEALTH COMPANY
09.2019 - 11.2020

Phlebotomist

ACCU REFERENCE MEDICAL LAB
08.2018 - 02.2022

Phlebotomist

LABCORP
02.2013 - 07.2018

Receptionist Intern

OFFICE OF DR. USHER PANICKER
01.2012 - 01.2013

Receptionist

WESTFIELD NURSING HOME
01.2008 - 01.2011

High School Diploma - undefined

Piscataway High School

Certification - Phlebotomy and EKG

American Institute of Medical Sciences And Education

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SHOMA MOONWAH