Catherine Hoffman
Customer Service
Bay City,MI
Summary
Knowledgeable and dedicated Customer Service professional with extensive experience and a diverse background in customer service and merchandising. Solid team player with a positive demeanor and proven skills in engaging the customer. Works well independently and as a part of a dynamic team.
Overview
16
16
years of professional experience
Work History
Customer Service Lead
Bed Bath & Beyond
11.2006 - 09.2022
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payments, generated bills, placed online orders and fulfilled curb side orders.
- Operated office equipment, cash handling.
- Completed and processed paperwork.
- Answered multi-line telephone calls promptly.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Trained new personnel regarding company operations, policies and services.
Pricing and Signing Specialist
Bed Bath & Beyond
11.2006 - 09.2022
- Monitored and replenished display inventory and restructured according to available stock.
- Carried out day-day-day duties accurately and efficiently.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
Education
High School Diploma -
All Saints Central High School
Bay City, MI 48708Skills
- Customer Service Excellence
- Training and Development
- Money Handling Abilities
- Multi-Line Telephone Operation
- Customer Relations
- Prioritization
- Order Processing
- Merchandise Stocking and Replenishing
- Signage and Graphics
- POS Systems Knowledge
- Product Inventory Counts
Timeline
Customer Service Lead
Bed Bath & Beyond
11.2006 - 09.2022
Pricing and Signing Specialist
Bed Bath & Beyond
11.2006 - 09.2022
High School Diploma -
All Saints Central High School
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