CATHERINE HUNG
Van Nuys,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
Work History
Retail Assistant
Pet Smarts
01.2016 - 06.2018
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Health Coach
Optivia
06.2021 - 06.2023
- Meeting with clients (in person, virtual, or in-phone consultation) to discuss1 to 3 year goal plans
- Advocated in creating progress and challenges out of comfort zone
- Helping Clients Understand their “why,” or their motivation for change
- Empoweringclientsto see themselves as the experts on their own health and circumstances
- Providing Support and accountability for goal-setting
- Usingtheir broad knowledge of health and wellness to help their clients navigate through their health concerns
Pet Foods Assistant
Fast Pet Foods
01.2016 - 06.2018
- Arranged and shipped direct Amazon FBM (fulfillment by merchant) up to 50 requests per day
- Assembled customer service for returns, disputes, reviews and all inquiries
- Envision social media in marketing strategies: including: Facebook, Instagram, and YouTube
- Orchestrated scheduled appointments, calendar events or important meetings
- Directed email inquiries for high-level clients potential business opportunities
Customer service representative
Choice Dental Center
09.2010 - 03.2018
- Greeted patients to the practice
- Assisted patients on complete patients’ charts
- Orchestrated weekly schedule for dental staff
- Arranged follow-up appointments and providing telephone reminders/performed general off duties, including answering telephones
Education
Associate of Arts - Communications
Pasadena City College
Pasadena, CA06.2022
Skills
- Multitasking Abilities
- Pet care needs
- Care Plan Adherence
Chinese
BIllingual in Cantonese and Mandarin
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Health Coach
Optivia
06.2021 - 06.2023
Retail Assistant
Pet Smarts
01.2016 - 06.2018
Pet Foods Assistant
Fast Pet Foods
01.2016 - 06.2018
Customer service representative
Choice Dental Center
09.2010 - 03.2018
Associate of Arts - Communications
Pasadena City College
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