Ian Powell
Traverse City,Michigan
Summary
Dynamic retail professional with a proven track record. Excelling in customer service and sales techniques. Skilled in design consultation and adept at upselling strategies, I foster positive client relationships while maintaining organized sales floors. Known for my reliability and strong communication skills, I consistently prioritize customer satisfaction and drive sales growth.
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Assistant
Powell Ace Home Center
06.2015 - 01.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Delivery Coordinator/Order Pick Up
Menards
01.2019 - 10.2021
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Managed, transmitted and filed delivery paperwork.
- Developed strong relationships with carriers, negotiating favorable shipping rates and service agreements.
- Followed company policies and procedures during shift.
- Maintained clean and orderly appearance while on shift.
Delivery Coordinator
Menards
10.2021 - 06.2023
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
Excavating/Law Care
AMO Inc Outdoor Services
04.2023 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
Flooring Sales Specialist
Home Depot
01.2025 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers with selecting appropriate floor types and styles.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Covington High School
Covington, IN05-2017
No Degree - Business Administration
Danville Area Community College
Danville, IL05-2019
Skills
- Design consultation
- Crew oversight
- Goal-oriented mindset
- Interior design
- Upselling strategies
- Client follow-up
- Strong sales techniques
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Continuous improvement
- Ability to lift 40 pounds
- Sales floor organization
Accomplishments
- Im currently serving in the United States Marine Corp. Since 2022.
- Graduated From MCT (Marine Combat Training) in October of 2022.
- Graduated from my MOS School at Fort Leonard Wood in February of 2023. Where I became a Motor Transport Operator 3531.
- I Received an awards from my Lieutenant Colonel and Sargent Major of the Marine Corp for Excellence.
- I Volunteer at Reining Liberty Ranch here in Traverse City, MI since 2021.
Certification
- Class B CDL
- Valid Diverse License.
- Forklift Certification
- First Aid Certification
Timeline
Flooring Sales Specialist
Home Depot
01.2025 - Current
Excavating/Law Care
AMO Inc Outdoor Services
04.2023 - 01.2025
Delivery Coordinator
Menards
10.2021 - 06.2023
Delivery Coordinator/Order Pick Up
Menards
01.2019 - 10.2021
Retail Assistant
Powell Ace Home Center
06.2015 - 01.2019
High School Diploma -
Covington High School
No Degree - Business Administration
Danville Area Community College
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