Isabel Vargas
Haltom City,United States
Summary
At Hobby Lobby I started as a seasonal helper, stocking shelfs, reorganizing and helping cashier. With my interest in art, attention to detail, and great customer service, I was promoted to work in the frame shop full time. After some time with the knowledge I gained, I was promoted to frame shop manager where I would lead a small group of framers to provide great customer service and work according to our store guidelines. I enjoyed enhancing customer's art and the joy it brought them, especially when they had elaborate ideas I was able to achieve by problem solving.
Overview
10
10
years of professional experience
Work History
Retail Frame Shop Manager
Hobby Lobby
Grapevine, TX
11.2014 - Current
- Managed a team of frame shop employees, ensuring top-notch service and efficient operations.
- Oversaw workshop organization efforts, creating an efficient workspace conducive to productivity.
- Increased customer satisfaction by providing personalized framing consultations and recommendations.
- Trained new employees on framing techniques, materials selection, and customer service best practices.
- Developed strong rapport with customers through excellent communication skills and attention to detail.
- Maintained inventory levels for frame materials, matting, glass, and hardware to meet customer demands and reduce waste.
- Resolved customer complaints promptly and professionally, maintaining high levels of satisfaction while protecting the company''s reputation.
- Interacted well with customers to build connections and nurture relationships.
Education
Tarrant County College District
Fort Worth, TXSkills
- Design Consultation
- Staff Training and Development
- Artwork Preservation Techniques
- Customer Service
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Retail Frame Shop Manager
Hobby Lobby
11.2014 - Current
Tarrant County College District