Catherine James

Call physician office and book cases that was sent over by fax or email.

• Monitored and optimized inventory, and reordered materials as required.
• Input data in [Software] to create updated status reports for quick reference of project progress and deadlines.
• Handled complaints and questions, and re-directed calls to other team members.
• Assisted office team by making phone calls, copies and appointments.
• Addressed client inquiries and updated database information.

Greet patients as they enter the Emergency room. Verify the patients demographics and update any information thats needed.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.

receive medical orders from physicians and various medical clinics. We use tracking forms and labels , Run ABN reports regarding Medicare to make sure that patient test is performed and followed by medicare guidelines.

• Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
• Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
• Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
• Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.

Call patients . Schedule patients for Diabetes class per physician office.

Verify medical insurance and obtain Authorization and referrals.

• Supported planning and coordination of [Type] program and associated activities.
• Assisted Program Manager, with planning and coordinating day-to-day and special program activities.
• Gathered information and entered details into computer tracking spreadsheets, documents and databases.
• Made copies, proofed documents and distributed mail to provide administrative support to staff.