Farrahlee Betsill
Locust Grove,GA
Summary
Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate medical agency structures. Practiced at working with regulatory limits and medical department standards to handle requirements via email, letter, telephone calls or in person. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
MRI Scheduler, Surgery Procedure Scheduler
Regenerative Orthopedics and Spine Institute
02.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Warranty Administrator
FarrahleeBetsillPeachstate Trucks
09.2014 - Current
- Stayed up to date on factory announcements and recalls.
- Managed logistics of incoming and outgoing components shipments.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Created master spreadsheet to record procedures, denials and approvals.
- Earned reputation for good attendance and hard work.
Front Desk /Billing Specialist
Griffin Pediatrics
06.2011 - 03.2014
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Scheduled patients in eClinicalWorks system and updated pertinent details related to insurance, payment histories and personal or confidential information.
- Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Front Office Receptionist
Eagles Landing Family Practice
11.2008 - 02.2011
- Interviewed patients to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with 5 providers.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Maximized office efficiency by answering more than 5 incoming calls per day to provide office information and transfer calls to desired personal.
- Updated group medical records and technical library to support smooth office operations.
- Greeted approximately 50+ patients daily by telephone, email or in person.
- Coordinated patient appointments, maintained files and received incoming phone calls.
Education
Henry County High School
Mcdonough, GA2004
Skills
- Appointment booking
- Records maintenance
- Policy management
- Documentation skills
- Reporting abilities
- Organization
- Communications
- Relationship development
- Computer Skills
- Attention to Detail
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Schedule Management
- Problem-Solving
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
- Insurance Verification
- Medical Billing
- Production Schedules
- Patient Registration
- Excellent Communication
Timeline
MRI Scheduler, Surgery Procedure Scheduler
Regenerative Orthopedics and Spine Institute
02.2024 - Current
Warranty Administrator
FarrahleeBetsillPeachstate Trucks
09.2014 - Current
Front Desk /Billing Specialist
Griffin Pediatrics
06.2011 - 03.2014
Front Office Receptionist
Eagles Landing Family Practice
11.2008 - 02.2011
Henry County High School