Summary
Overview
Work History
Education
Skills
Certification
Timeline
Catherine James

Catherine James

New Bedford,MA

Summary

Proven leader and efficient team player, demonstrated through a successful tenure at Amazon and diverse roles in education and claims adjustment. Excelled in enhancing team performance and customer satisfaction by leveraging skills in order picking and team collaboration. Achieved significant improvements in operational efficiency and educational outcomes, with a track record of exceeding productivity targets by over 20%.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
11.2024 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Head Coach, Girl Tennis Team

Lugoff-Elgin High School
08.2024 - 10.2024
  • Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Maintained strong relationships with athletes, parents, and school administrators for program support and success.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Improved team performance by implementing effective training programs and strategies.
  • Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
  • Streamlined practice sessions by designing efficient workout schedules and drills, maximizing time on task.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Planned and facilitated team travel to games and events.
  • Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
  • Optimized athlete performance with consistent evaluation and adjustment of coaching techniques based on individual needs and overall team objectives.
  • Organized fundraising events for budgetary support, allowing for increased resources and opportunities for the team.
  • Interviewed, hired, trained and oversaw [Number] coaches.
  • Collaborated with assistant coaches to develop comprehensive game plans tailored to exploit opponents'' weaknesses.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Claims Adjuster

FIA Group
02.2018 - 02.2024
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Negotiated [Type] settlement agreements to resolve disputes.

Substitute Teacher

Lakeville Freetown School District
09.2015 - 12.2017
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Fostered positive classroom environment, managing student behavior and promoting respect.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.

Substitute Teacher

New Bedford Public Schools
10.2008 - 01.2014
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.

Education

Bachelor of Arts - History

University of Massachusetts, Dartmouth, North Dartmouth, MA
01-2007

Skills

  • Team collaboration
  • Lifting and sorting
  • Effective substitute teaching experience
  • Proven communication skills

Certification

  • Massachusetts Test for Licensure awarded in 2008. Has not been renewed.

Timeline

Warehouse Associate - Amazon
11.2024 - Current
Head Coach, Girl Tennis Team - Lugoff-Elgin High School
08.2024 - 10.2024
Claims Adjuster - FIA Group
02.2018 - 02.2024
Substitute Teacher - Lakeville Freetown School District
09.2015 - 12.2017
Substitute Teacher - New Bedford Public Schools
10.2008 - 01.2014
University of Massachusetts, Dartmouth - Bachelor of Arts, History

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