Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Catherine James

Heath Springs,SC

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager, F&I Manager, Sales Manager

POWER Engineers
Lancaster, SC
06.2020 - Current
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Executed strategic sales plans to expand customer base and revenue.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Coached, developed and motivated team to achieve revenue goals.
  • Established relationships with key clients, while maintaining existing customer base.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.

CSR, Field Rep, Asst Manager, Branch Manager

1st Franklin Financial Corp
Lancaster, SC
01.2011 - 05.2020
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Ensured compliance with federal regulations concerning consumer rights when dealing with delinquent accounts.
  • Developed loan contracts and explained contract terms to clients.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Effectively negotiated restructuring of loan payments.
  • Coded general ledger and processed vendor invoice payments.
  • Worked closely with sales teams to ensure proper invoicing processes were followed.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Updated accounts with documentation of interactions and current information.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided training to new hires on office policies and procedures.

Education

Some College (No Degree) - High School Teaching

Grand Canyon University
Phoenix, AZ

Skills

  • Sales operation
  • Sales team training
  • Sales presentation
  • Sales tracking
  • Exceptional multi-tasker
  • Promotional sales events
  • Sales strategy development
  • Project management
  • Extensive personal network
  • Positive and upbeat
  • Goals and performance
  • Sales coaching
  • Lead database management
  • Profit and revenue-generating strategies
  • Persuasive negotiations
  • Trend analysis
  • Staff management
  • New business development

Affiliations

  • Reading
  • Off Road Adventuring
  • Firearms training
  • Fishing
  • Hunting
  • Painting
  • Quilting and wide variety of other crafts

Accomplishments

  • 2016, 2017, 2019 Top 10 Manager of the year award (1st Franklin Financial, out of 310 branch managers based on branch employees blind survey)
  • 2017 NEO Trainer of the year
  • 2016-2020 Lowest delinquency in SC
  • 2018 Lancaster County 40 under 40 Achievement
  • 2019 1st Franklin Financial Diamond in the Rough Award

Certification

  • New Employee Orientation Training Certified (1st Franklin Financial Corp)
  • Gold Certification in Polaris Service, Sales, PG&A, Parts, and F&I
  • Certification of Way Out training by Polaris
  • CFMoto Sales and Product Certification
  • Riders Advantage F&I Certification

References

References available upon request.

Timeline

Service Manager, F&I Manager, Sales Manager

POWER Engineers
06.2020 - Current

CSR, Field Rep, Asst Manager, Branch Manager

1st Franklin Financial Corp
01.2011 - 05.2020

Some College (No Degree) - High School Teaching

Grand Canyon University

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Catherine James