Catherine James
New York,NY
Summary
Dynamic and detail-oriented, with extensive experience in high-end customer service at Tom Ford Beauty, Yves Saint Laurent Beauté, and Benefit Cosmetics. Proven ability to enhance client satisfaction through personalized consultations and product recommendations. Highly dependable and a fast learner, skilled in maintaining and fostering strong customer relationships to drive repeat business.
Overview
19
19
years of professional experience
Work History
Makeup Artist
Self Employed
07.2008 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
Sales Associate
Tom Ford Beauty
04.2011 - 07.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Yves Saint Laurent - L'Oreal
08.2009 - 03.2012
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Benefit Cosmetics
07.2008 - 07.2009
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Restaurant Hostess
The Cub Room
02.2007 - 05.2008
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
Southside Cafe
05.2006 - 05.2008
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
St. Croix Country Day School
St. Croix US Virgin IslandsCertificate - Makeup Artistry
Empire Beauty School
New York, NYCertificate - Musical Theater
American Musical And Dramatic Academy
New York, NYSkills
High end customer service experience
Excellent attention to detail
Fast learner
Highly dependable
Accomplishments
Member of first Tom Ford Beauty launch team in North America
Makeup Artist of 17 years with extensive list of corporate and celebrity clients
Timeline
Sales Associate
Tom Ford Beauty
04.2011 - 07.2012
Sales Associate
Yves Saint Laurent - L'Oreal
08.2009 - 03.2012
Makeup Artist
Self Employed
07.2008 - Current
Sales Associate
Benefit Cosmetics
07.2008 - 07.2009
Restaurant Hostess
The Cub Room
02.2007 - 05.2008
Restaurant Hostess
Southside Cafe
05.2006 - 05.2008
High School Diploma -
St. Croix Country Day School
Certificate - Makeup Artistry
Empire Beauty School
Certificate - Musical Theater
American Musical And Dramatic Academy
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