CATHERINE JAMES
East Elmhurst
Summary
Results-oriented professional with a strong commitment to exceeding company expectations and prioritizing customer needs. Proven ability to foster relationships and collaborate effectively within fast-paced, deadline-driven environments. Driven by a desire to contribute as a key team member.
Overview
12
12
years of professional experience
Work History
Luxury Consignment Manager
Ebay
NY
01.2014 - Current
- Managed 500+ product listings, increasing online sales revenue by 35%.
- Resolved customer issues with 95% satisfaction rate, fostering loyalty and repeat purchases.
- Resolved complex customer issues, strengthening relationships with users and clients.
- Developed strategies to enhance customer satisfaction and loyalty, implementing them effectively.
- Analyzed customer feedback data to create action plans that improved service offerings.
Field Sales Coordinator (Temporary)
AT&T
New York
09.2025 - 12.2025
- Conducted B2B customer interactions, averaging pitches to 100 potential new clients.
- Delivered product demonstrations that boosted customer conversions by 20%.
- Coordinated and finalized sales proposals to facilitate purchase completions.
- Managed client relationships by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Performed follow-up calls with customers after each sale was completed.
- Compiled weekly performance reports to monitor KPIs and uncover growth opportunities.
Sales Associate - US Open
Ralph Lauren
New York
08.2022 - 08.2025
- Exceeded daily sales goals by 25% during tournament season.
- Assisted 100+ customers daily with personalized styling and product selection, enhancing overall shopping experience.
- Guided customers in selecting clothing and accessories tailored to specific occasions, increasing satisfaction.
- Maintained premium brand presentation, increasing customer satisfaction scores by 15%.
- Maintained visual merchandising standards to elevate product presentation, attracting more customer interest.
- Processed transactions accurately using point-of-sale systems to ensure smooth sales.
Trade Show Brand Ambassador/Floater
Eye5, LLC
New York
07.2021 - 12.2024
- Converted 30% of event leads into new customers.
- Increased brand awareness by 40% through event marketing and live demonstrations.
- Guided customers in product selection, enhancing their understanding of product features.
- Partnered with team members to meet and exceed daily sales targets.
- Managed inventory levels and restocked shelves to maintain optimal product availability.
Executive Assistant (Temp)
Silver Associates
Manhattan
03.2021 - 06.2021
- Managed executive schedules and coordinated meetings, ensuring alignment with priorities.
- Coordinated travel arrangements for executives, enhancing travel efficiency and adherence to budgets.
- Monitored incoming emails and responded promptly, facilitating effective communication.
- Performed data entry tasks into various software programs including Excel, PowerPoint, and QuickBooks
- Prepared agendas and transcribed minutes for board meetings, improving decision-making efficiency.
- Responded to customer and client telephone inquiries, offering support.
Education
Bachelor of Arts - Psychology
Stony Brook University
Long Island06.2008
Skills
- Luxury brand presentation
- In-depth Knowledge of product
- Customer relationship management
- Sales techniques
- Negotiation techniques
- Sales analysis
- Project management
- Microsoft 365 proficiency
- Attention to detail
- Problem solving
- Communication & Interpersonal Skills
- Presentation skills
- Relationship building
- Business administration
Certifications And Achievements
- ACE Certified Personal Trainer
- Real Estate License
- Completed NY Marathon
- Annual 9/11 Stair Climb Challenge
- Volunteer: Wounded Warriors
Accomplishments
Golden Key Honor Society
Affiliations
Volunteer with the Wounded Warrior
Timeline
Field Sales Coordinator (Temporary)
AT&T
09.2025 - 12.2025
Sales Associate - US Open
Ralph Lauren
08.2022 - 08.2025
Trade Show Brand Ambassador/Floater
Eye5, LLC
07.2021 - 12.2024
Executive Assistant (Temp)
Silver Associates
03.2021 - 06.2021
Luxury Consignment Manager
Ebay
01.2014 - Current
Bachelor of Arts - Psychology
Stony Brook University