Catherine Jensen
Business Owner
Onalaska,WI
Summary
Highly motivated and detail-oriented professional with a Bachelor's degree in Forensic Psychology and a strong background in business management. Currently operating a successful housekeeping business, demonstrating exceptional skills in operations management, customer service, and financial oversight. Possesses a deep understanding of human behavior and psychological principles, which enhances the ability to analyze and solve problems effectively. Proven track record of implementing efficient processes and delivering high-quality service. Seeking to leverage academic knowledge and entrepreneurial experience to contribute to a dynamic and challenging role in the field of forensic psychology or related areas.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Business Owner
Self-Employed
Onalaska, WI
11.2020 - Current
- Managed all aspects of business operations, including client relations, scheduling, and quality assurance.
- Developed and implemented effective cleaning procedures resulting in increased client satisfaction and business retention.
- Oversee financial responsibilities such as budgeting, invoicing, and expense management.
- Developed and implemented standard operating procedures for housekeeping operations.
- Responded promptly to customer inquiries regarding housekeeping services provided.
Taxi Dispatcher and Driver
Bullet Cable
La Crosse, WI
10.2019 - 09.2020
- Provided safe and efficient transportation services, ensuring exceptional customer experiences.
- Coordinated driver schedules and responded to customer inquiries in dispatch operations.
- Demonstrated strong organizational skills by effectively managing time and prioritizing tasks.
- Maintained communication with drivers via radio or phone throughout the day to ensure efficient dispatch services were provided.
- Resolved customer complaints in a timely manner.
- Monitored driver locations and assigned appropriate vehicles for each customer request.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH06-2024
Skills
- Effective Communication
- Professionalism
- Problem-Solving
- Time Management
- Critical thinker
- Stress Tolerance
- Interpersonal Skills
- Active Listening
- Attention to Detail
- Organizational Development
- Negotiation and Persuasion
- Issue Resolution
- Performance Improvement
- Decision-Making
- Project Management
- Business Administration
- Microsoft Office
- Relationship Building
- Driven and Determined
- Customer Relations
Affiliations
- Volunteer
New Horizons Shelter and Outreach Center, La Crosse, WI
October 2019 - July 2020 - Volunteer
Salvation Army, La Crosse, WI
January 2022 - July 2022
Languages
Spanish
Limited
French
Elementary
Accomplishments
- Published a children's book in 2016.
References
References available upon request.
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Reading
Writing
Hiking
Traveling
Music
Singing
Jui-Jitsu
Cardio Kickboxing
Interior Design
History
Criminal Psychology
True Crime
Software
Microsoft Word
Excel
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programsPaid time offTimeline
Business Owner
Self-Employed
11.2020 - Current
Taxi Dispatcher and Driver
Bullet Cable
10.2019 - 09.2020
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
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