Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Catherine Johnson

Castle Pines,CO

Overview

23
23
years of professional experience

Work History

Homemaker

N/A
04.2001 - Current
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.

Patient Advocate

Voluntary Work
08.2015 - 07.2021

Patient Advocate

Volunteer Work
03.2015 - 06.2020
  • Provided excellent customer service to patients and medical staff.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Resolved customer complaints using established follow-up procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
  • Verified patient insurance eligibility and entered patient information into system.
  • Monitored patient progress and provided emotional support.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Engaged with patients to provide critical information.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.

Education

None - Communications

University of Arizona
Tucson, AZ

Associate Degree In Liberal Arts - Liberal Arts And General Studies

Whatcom Community College
Bellingham, WA
05.1995

Skills

  • Microsoft Office
  • Google Drive
  • Self-Directed
  • Team building
  • Multitasking and Organization
  • Insurance verifying
  • Multi-Line Telephone Systems
  • Insurance Verification
  • Medical Terminology
  • Outbound Calling
  • Communicating to Patients and Families
  • Schedule Coordination
  • Problem-Solving
  • HIPAA Compliance
  • Verbal and written communication
  • Reliability and Dedication
  • Flexible Schedule
  • Calm and Effective Under Pressure
  • Family Assistance
  • Patient documentation
  • Providing Information and Resources
  • Gathering Information from Patients
  • Attention to Detail
  • Interpreting physician orders
  • Team Collaboration
  • Proactive Problem Solving
  • Phone and Email Etiquette

Additional Information

From 1995 until 2001, I was a front desk, customer service representative at several entertainment networks. I also worked as a medical receptionist and did medical filing.

Timeline

Patient Advocate

Voluntary Work
08.2015 - 07.2021

Patient Advocate

Volunteer Work
03.2015 - 06.2020

Homemaker

N/A
04.2001 - Current

None - Communications

University of Arizona

Associate Degree In Liberal Arts - Liberal Arts And General Studies

Whatcom Community College

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Catherine Johnson