Catherine Karapetyan
Brooklyn
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Sales Department Lead
Top of the Rock
New York, NY, United States
07.2021 - Current
- Led sales department operations with a focus on efficiency and collaboration.
- Boosted revenue by consistently surpassing sales quotas.
- Received recognition as Employee of the Month and Year for exceptional performance.
- Enhanced customer satisfaction by tailoring solutions to individual needs.
- Optimized sales processes for maximum efficiency and customer satisfaction.
- Helped with the transition to a new system by training staff and customizing the platform to align with business needs.
Cashier
Net Cost Supermarket
Brooklyn, NY, United States
08.2018 - 04.2021
- Managed cash and credit transactions, ensuring accurate pricing and payment collection.
- Successfully maintained accurate cash fund at the start and end of each shift.
- Proactively resolved customer complaints, providing guidance and information as needed.
- Established a welcoming environment through friendly customer greetings.
- Contributed to customer satisfaction and store profitability through efficient and accurate service.
Early Breakfast Attendant
Hyatt House Portland Downtown
Portland, OR, United States
10.2017 - 06.2018
- Delivered high-quality breakfast preparation for daily buffet, ensuring guest satisfaction.
- Provided exceptional guest service in kitchen, lobby, and dining areas, enhancing customer experience.
- Played a key role in event management for occasions like weddings and birthdays, contributing to successful functions.
- Uphold stringent cleanliness standards across the facility, promoting a hygienic environment.
- Managed food order check-ins and organized storage areas, improving operational efficiency.
Guest Service Officer
Hyatt Regency Saipan
Garapan, Saipan, United States
03.2016 - 09.2017
- Managed guest registration and membership creation, ensuring a seamless experience.
- Maintained high standards of cleanliness and functionality in the Club Elan Department.
- Successfully trained staff, enhancing team efficiency and productivity.
- Demonstrated meticulous cash handling skills, resulting in an impeccable balancing record.
- Played a key role in organizing special events, contributing to the department's success.
- Promoted from part-time to full-time service due to exceptional performance.
Education
Bachelors - Accounting
Brooklyn College
Brooklyn, NY, United StatesAssociates Degree - Business
Northern Marianas College
Saipan, MP, United StatesSkills
- Quick learner with multi-tasking skills
- Basic computer skills
- Clerical Skills
- Phone etiquette
- Strong work ethic
- Hard working and organized
- Team player with positive attitude
- Accurate
- Problem-solving
- Organizational skills
- Communication skills
- Attention to detail
- Data entry
- Adaptability
- Time management
- Cash Management
- Efficiency
Timeline
Sales Department Lead
Top of the Rock
07.2021 - Current
Cashier
Net Cost Supermarket
08.2018 - 04.2021
Early Breakfast Attendant
Hyatt House Portland Downtown
10.2017 - 06.2018
Guest Service Officer
Hyatt Regency Saipan
03.2016 - 09.2017
Associates Degree - Business
Northern Marianas College
Bachelors - Accounting
Brooklyn College