Catherine Kempf
Summary
Enthusiastic team member dedicated to contributing to business success. Demonstrated experience in consistently delivering high-quality work, ensuring customer satisfaction, and improving team productivity. Proven track record of exceptional service and sales support in diverse environments over 5 years. Offers exceptional guest service and quick learning ability. Committed team player dedicated to assisting co-workers and management for store success.
Overview
10
10
years of professional experience
Work History
Licensed Customer Service Representative
Charles Schwab
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased client satisfaction by providing timely and accurate information on market trends and investment opportunities.
- Provided exceptional customer service to maintain client trust and loyalty throughout the investment process.
Waitress
Spaghetti Works
08.2022 - 02.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Brokerage Intern
Charles Schwab
09.2022 - 02.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Barista
Scooters
02.2021 - 08.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cashier
Menards
09.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Team Member
Dairy Queen Grill & Chill
05.2019 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
2nd Street Market
01.2015 - 08.2019
- Prepared and filed financial statements such as balance sheets and income statements
- Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
Dietary Aide
Parkview Nursing Home
10.2015 - 05.2019
- Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment
- Cleaned up tables and floors in 60-person residence
- Served specific meals to patients with special dietary needs with accuracy and speed
- Set over 16 tables before patients arrived to maintain efficiency of meal services.
Education
Bachelor of Science - Business Administration And Management
Bellevue University
Bellevue, NE01.2023
Skills
- Compliance Monitoring
- Customer Service
- Microsoft Excel
- Call center experience
- Client Relations
- Team Development
- Call Management
Volunteer Experience
Food Bank of Nebraska
Licenses:
SIE (Securities Industry Exam)
Series 7
Series 63
Timeline
Licensed Customer Service Representative
Charles Schwab
03.2023 - Current
Brokerage Intern
Charles Schwab
09.2022 - 02.2023
Waitress
Spaghetti Works
08.2022 - 02.2023
Barista
Scooters
02.2021 - 08.2022
Cashier
Menards
09.2019 - 02.2020
Restaurant Team Member
Dairy Queen Grill & Chill
05.2019 - 08.2019
Dietary Aide
Parkview Nursing Home
10.2015 - 05.2019
Cashier
2nd Street Market
01.2015 - 08.2019
Bachelor of Science - Business Administration And Management
Bellevue University
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