Catherine King
Deerfield,NH
Summary
Organized Health Unit Coordinator 26 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of infusion policies and operations. Seasoned professional committed to delivering excellent customer service.
Overview
11
11
years of professional experience
Work History
INFUSION INTAKE LEAD
LOCAL INFUSION
11.2023 - Current
- Ensured compliance with infection control protocols, maintaining a safe environment for patients and staff.
- Conducted regular audits of clinical processes to identify areas for improvement and implement corrective actions accordingly.
- Established strong relationships with patients, fostering trust and open communication throughout their treatment process.
- Boosted team morale and performance through effective leadership skills, open communication and recognition of individual achievements.
- Collaborated with interdisciplinary teams to optimize patient outcomes during their treatment journey.
- Improved patient satisfaction with personalized education on infusion procedures and medications.
- Served as a liaison between patients, families, physicians, and insurance providers to facilitate seamless care delivery.
- Maintained accurate patient records, ensuring timely documentation of assessments, interventions, and outcomes.
- Provided compassionate support to patients experiencing adverse reactions or side effects from infusions.
- Contributed to cost-saving measures by effectively managing inventory of supplies and medications.
HEALTH UNIT COORDINATOR
York Hospital
10.2022 - Current
- Assisted with processing patient admissions, transfers and discharges
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assembled and maintained patient medical records and other documents related to patient care
- Responded to patient call lights to expedite appropriate follow-through
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs
- Provided concierge service to assist patients and families and direct them to available resources.
SURGERY SCHEDULING COORDINATOR
Tampa General Hospital
07.2020 - 09.2022
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries
- Resolved scheduling conflicts to maintain high-quality patient services
- Expertly managed planning, scheduling, and coordination of outpatient procedures
- Verified insurance coverage and obtained pre-authorizations
- Updated daily operating room calendars with accurate appointment schedules
- Collated pre-operative lab and imaging results to facilitate surgery planning
- Arranged pre-operative and post-operative appointments for surgical patients.
INFUSION COORDINATOR
OI
06.2019 - 09.2019
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Communicated with patients, ensuring that medical information was kept private
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Verified Insurance coverage
- Expertly managed planning scheduling and coordinated appointments.
HEALTH UNIT COORDINATOR
York Hospital
08.2013 - 05.2019
- Assisted with processing patient admissions, transfers and discharges
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assembled and maintained patient medical records and other documents related to patient care
- Responded to patient call lights to expedite appropriate follow-through
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs
- Provided concierge service to assist patients and families and direct them to available resources.
Education
Bachelor of Science - Business Administration And Management
Stetson University
Deland, FL12.1988
Skills
- Government Regulations
- Recording Messages
- Progress Monitoring
- Process Improvement
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Compassionate and Caring
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
Timeline
INFUSION INTAKE LEAD
LOCAL INFUSION
11.2023 - Current
HEALTH UNIT COORDINATOR
York Hospital
10.2022 - Current
SURGERY SCHEDULING COORDINATOR
Tampa General Hospital
07.2020 - 09.2022
INFUSION COORDINATOR
OI
06.2019 - 09.2019
HEALTH UNIT COORDINATOR
York Hospital
08.2013 - 05.2019
Bachelor of Science - Business Administration And Management
Stetson University
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