Catherine Klavins
Omaha,USA
Summary
Results-driven Escrow Manager and operations professional with over 9 years of experience optimizing workflows, managing financial transactions, developing systems, and leading process improvements. Skilled in escrow disbursements, financial reconciliation, risk management, and operational efficiency, with a proven ability to implement solutions that improve accuracy, productivity, and team collaboration. Experienced in managing banking activities, including deposits, wires, and transfers at times totaling up to $40 million, while maintaining compliance and minimizing discrepancies. Passionate about developing teams, enhancing processes, and leveraging technology to create streamlined, scalable solutions that support company growth and deliver exceptional results.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Escrow Manager/Software Admin/Disbursement Accounting Specialist
Ambassador Title Services
Omaha, NE
01.2017 - Current
- Manage and mentor an 8-person escrow team, overseeing daily operations, workflow assignments, training, and performance support.
- Oversee escrow disbursement operations, ensuring accurate balancing, funding, compliance, and timely release of escrow funds.
- Manage the complete escrow process from opening through closing, including document review, payoff coordination, settlement statement preparation, and transaction resolution.
- Serve as the primary administrator and subject matter expert for escrow software systems, including workflow optimization, troubleshooting, user support, and system enhancements.
- Lead implementation and improvement of technology solutions to streamline escrow processes, increase efficiency, and reduce errors.
- Develop and maintain escrow procedures, checklists, and workflows to improve consistency and team productivity.
- Train team members on escrow processes, software systems, compliance requirements, and best practices.
- Partner with leadership, lenders, real estate professionals, underwriters, and internal departments to resolve complex transaction issues.
- Monitor operational processes to identify inefficiencies and implement solutions that improve turnaround times and client experience.
- Manage quality control reviews to ensure accuracy, regulatory compliance, and adherence to company standards.
- Serve as internal technology resource for escrow platforms, including system configuration, workflow improvements, user training, and troubleshooting.
- Support automation initiatives and process improvements to increase scalability across escrow operations.
- Coordinate system updates, testing, and implementation of new features to improve operational efficiency.
Office Administration/Lot Coordinator
Lexus of Omaha
Omaha
01.2014 - 01.2017
- Coordinated lot logistics, enhancing vehicle entry flow.
- Implemented inventory tracking systems, achieving accurate vehicle availability records.
Skills
- Operations Leadership
- Team Management (8-Person Team)
- Process Improvement
- Systems Administration
- Workflow Automation
- Software Implementation
- Project Coordination
- Training & Development
- Compliance Management
- Quality Assurance
- Data Management
- Operational Reporting
- Vendor Coordination
Certification
- Notary Public
- Nebraska Real Estate License
Programs
- Wells Fargo CEO Banking
- First Citizens CEO Banking
- Resware
- Alanna Ai
- CloseSimple
- Square Space
- Proof
- Simplefile
- Microsoft
Timeline
Escrow Manager/Software Admin/Disbursement Accounting Specialist
Ambassador Title Services
01.2017 - Current
Office Administration/Lot Coordinator
Lexus of Omaha
01.2014 - 01.2017