Catherine Knake
Concord,MA
Summary
Dedicated library assistant with over ten years experience in patron assistance and library technology. Known for exceptional customer service and ensuring positive patron experiences for patrons of all ages.
Detail-oriented with a focus on community engagement. Expertise in guiding patrons through library technology and resources, ensuring satisfaction, and participating in events that foster educational opportunities and access to information.
Overview
14
14
years of professional experience
Work History
Senior Substitute
Cambridge Public Library
Cambridge, Massachusetts
11.2014 - Current
- Resolved patron inquiries with professionalism, ensuring positive interactions and satisfaction.
- Assisted patrons in locating resources and information within library.
- Guided users in utilizing library technology and databases for research.
- Collaborated with staff to enhance patron services and improve library experiences.
- Organized and maintained library collections to ensure accessibility.
- Managed check-out and return processes for library materials efficiently.
- Supported community events and educational programs to foster engagement.
- Participated in professional development opportunities to advance library practices.
Librarian
Squirrel Island Library
Squirrel Island, ME
06.2012 - 09.2013
- Assisted patrons in locating books and resources throughout the library.
- Answered patrons' questions and assisted in finding materials requested.
- Provided reference and reader's advisory services to library patrons.
- Managed check-in and check-out processes.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Organized library materials according to classification systems for easy access.
- Created and arranged engaging displays and showcase cases to highlight library resources.
- Trained new staff on library policies and procedures to ensure consistent service.
- Collaborated with colleagues to implement new resources and improve workflows.
- Assisted in the cataloging of new books and materials.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Maintained clean, safe environment by arranging furniture and ensuring floors were free of debris for patron safety.
Education
Bachelor of Arts - Communications/ Sociology
Southern Cross University
NSW, Australia12-2005
High School Diploma -
Lawrence Academy
Groton, MA06-1995
Some College (No Degree) - Liberal Arts
Tufts University
Medford, MASkills
- Library technology
- Patron assistance
- Resource management
- Customer service and support
- Digital literacy
- Organizational skills
- Attention to detail
- Team collaboration
- Communication skills
- Cultural sensitivity
Affiliations
Boston Debate League volunteer judge
Timeline
Senior Substitute
Cambridge Public Library
11.2014 - Current
Librarian
Squirrel Island Library
06.2012 - 09.2013
Bachelor of Arts - Communications/ Sociology
Southern Cross University
High School Diploma -
Lawrence Academy
Some College (No Degree) - Liberal Arts
Tufts University