Summary
Overview
Work History
Education
Skills
Creativity and Mindfulness
Timeline
Generic
Catherine Kramer

Catherine Kramer

Baltimore,MD

Summary

Proactive and meticulous management and customer service with over 24 years of experience in retail industry. Proficiencies in problem solving, inventory, sales, pricing, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

24
24
years of professional experience

Work History

General Merchandise Department Manager

Albertsons/Safeway
Hanover, MD
01.2016 - Current
  • Train team members in successful strategies to meet operational and sales targets.
  • Implement daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walk through department multiple times each shift to evaluate and correct issues such as pricing and stock replenishment needs.
  • Maintain daily reports, back room inventory and communicate with vendors to keep business running smoothly.

Frozen Food Lead

Albertsons/Safeway
Ellicott City, MD
05.2012 - Current
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Stocked product to shelves, handled price changes and completed temperature logs daily.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues.
  • Kept department stocked by ordering sufficiently meeting deadlines.

Produce Clerk

Albertsons/Safeway
Ellicott City, MD
03.2008 - Current
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted customers with finding requested items in department as well as offering samples.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained temperature logs, proper pricing, cleanliness of produce sales floor and back room.

Floral Clerk

Albertsons/Safeway
Ellicott City, MD
01.2006 - Current
  • Checked in orders of fresh flowers and supplies.
  • Assisted with outdoor displays, watering plants, creating arrangements and balloon displays.
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.

Various Positions

Giant Food
Columbia
09.1996 - 03.2005
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated register system to process new purchases, item returns and merchandise exchanges.

Education

No Degree - Foundation Year

School of Visual Arts
New York, NY

No Degree - Bio-science

Howard Community College
Columbia, MD

Certification - Graphic Arts

Western Vocational Technical School
Catonsville, MD
06.1987

High School Diploma -

Lansdowne High School
Lansdowne, MD
05.1987

Skills

  • Problem Solving
  • Handling Complaints and Inquiries
  • Customer Interaction
  • Creative Strategies
  • Constructive Feedback
  • Detail Oriented
  • Retail Inventory Management
  • Pricing Updates
  • Scheduling and Time-Tracking
  • Flexible Work Schedule
  • Delegation and Supervision
  • Merchandise Promotion and Display

Creativity and Mindfulness

I thoroughly enjoy making jewelry in my spare time. Since my early 20's off and on I have been in love with beadwork. Occasionally entering craft fairs is very satisfying. Also, I inconsistently practice yoga. These creative and mindful practices help me to balance work and life.

Timeline

General Merchandise Department Manager

Albertsons/Safeway
01.2016 - Current

Frozen Food Lead

Albertsons/Safeway
05.2012 - Current

Produce Clerk

Albertsons/Safeway
03.2008 - Current

Floral Clerk

Albertsons/Safeway
01.2006 - Current

Various Positions

Giant Food
09.1996 - 03.2005

No Degree - Foundation Year

School of Visual Arts

No Degree - Bio-science

Howard Community College

Certification - Graphic Arts

Western Vocational Technical School

High School Diploma -

Lansdowne High School

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Catherine Kramer