Catherine Kuhn
Festus
Summary
Ethical and reliable professional with expertise in client service, document control, and office operations. Demonstrates strong technical skills and a commitment to helping others. Proven ability to multi-task, adapt to change, and take personal responsibility in all tasks.
Overview
19
19
years of professional experience
Work History
Guest Experience Champion
Panera Bread Co.
Festus
11.2025 - Current
- Acted as "Ambassador of Panera Warmth," engaging with guests to personalize dining experiences and foster a welcoming environment.
- Resolved customer issues and complaints in real-time, enhancing guest satisfaction and minimizing negative feedback.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Delivery Driver
Door Dash
Festus
07.2025 - Current
Homemaker
Stay At Home Mom
Festus
10.2017 - 07.2025
Photographer
Dancing Rooster Creative
Festus
12.2019 - 01.2025
- Edited and retouched images using industry-standard software, elevating overall image quality and client satisfaction.
- Designed, built, and maintained a professional photography portfolio and e-commerce site.
Office Administrator/Broker's Assistant
Berkshire Hathaway Home Services Select Properties
St. Louis
06.2016 - 10.2017
- Performed most administrative operations of a high-producing real estate office, including hospitality measures, and home-office compliance at branch level.
- Provide comprehensive support to real estate agents, including resolving technical issues, creating marketing materials, scheduling, and facilitating trainings.
- Ensure accuracy, control, and submission of real estate listing and closing documents in accordance with regulations and deadlines.
- Accurately create, maintain and update listings.
- Conduct all new agent onboarding and office orientation.
- Organize and manage office meetings, training sessions, and guest speakers.
- Create and distribute weekly newsletter and slideshow presentations.
- Support the Broker Manager with: appointment and guest scheduling, Ad placement, social media and calendar management, expense reporting and tracking, event and meeting planning, preparing all recruiting packets, and tracking of all recruiting activities.
Store Manager and Marketing Director
Eclipse Holistic Fusion, LLC
Imperial
04.2014 - 05.2016
- Managed operations of retail store including inventory control, account and cash reconciliations, deposits, bookkeeping, and reports.
- Performed set-up and maintenance on all technical equipment, computers, and Point-of-Sale systems.
- Developed and continuously maintained website and online store, including product photography & editing.
- Managed appointment scheduling, course/event bookings, marketing, social media and ad development.
- Created and maintained a consistent flow of quality marketing materials.
- Practiced as a Licensed Massage Therapist and Thai Bodywork Specialist, obtaining medical history, determining plan of care and S.O.A.P. therapy notes.
- Consistently increased client satisfaction through skillful practice and continuing education.
Provider Enrollment Specialist
Gateway EDI, now Trizetto Provider Solutions
St. Louis
06.2008 - 09.2011
- Intake, interpret, audit, track, and process government and private insurance carrier documentation required for electronic medical claims processing.
- Assist medical professionals and their staff in completing documentation and approval processes according to regulation and deadlines.
- Handled high volume inbound and outbound calls in a fast-paced call center, averaging 40-50 technical calls per day.
- Interacted with diverse medical professionals including physicians, office and medical billing personnel, and medical insurance representatives nationwide.
- Troubleshoot, diagnose, and resolve technical issues with a high rate of first contact resolution.
- Maintained top-tier accuracy, documentation, and follow-up procedures.
- Adhered to established policies, procedures, processes, and workflows to ensure timely resolution and appropriate documentation.
- Implemented numerous process and efficiency improvements.
- Developed workflow and training materials.
- Demonstrated ability to collaborate with medical professionals nationwide and possess strong payer and provider relations skills.
- Possess a comprehensive understanding of the insurance industry, electronic claims processing, general medical office knowledge, medical terminology, and some coding/billing experience.
Massage Therapist and Store Clerk
Mother Earth Natural Solutions
Arnold
10.2007 - 05.2008
- Provide professional massage therapy services and appointment setting.
- Manage inventory and perform daily cash reconciliation tasks.
- Assist and educate customers on products and services.
- Consult with clients to gather medical history, identify massage requirements, and assess contraindications.
- Develop effective plans of care and maintained accurate and timely completion of S.O.A.P. notes for each client encounter.
- Actively participate in personal and company marketing efforts by generating referrals and networking.
- Consistently enhance client satisfaction through skillful practice and ongoing professional development.
Education
College - Massage Therapy
Missouri College
05-2007
High School -
Penn Foster
Missouri05-2000
Skills
- Document control
- Office operations and management
- Excellent written and oral communication
- Microsoft Office proficiency
- Excellent organizational abilities
- Regulatory, legal, and insurance documentation
- Strategic planning
- Broad computer skills
- Teaching and training
- Onboarding
- Leadership
- Accountability
- Critical thinking
- Attention to detail
- Problem solving
- Resourcefulness
- Adept and receptive to training
- Service oriented
- Flexible and adaptable
- Efficient
- Initiative
- Dependable
- Professional
- Ability to learn from mistakes
Timeline
Guest Experience Champion
Panera Bread Co.
11.2025 - Current
Delivery Driver
Door Dash
07.2025 - Current
Photographer
Dancing Rooster Creative
12.2019 - 01.2025
Homemaker
Stay At Home Mom
10.2017 - 07.2025
Office Administrator/Broker's Assistant
Berkshire Hathaway Home Services Select Properties
06.2016 - 10.2017
Store Manager and Marketing Director
Eclipse Holistic Fusion, LLC
04.2014 - 05.2016
Provider Enrollment Specialist
Gateway EDI, now Trizetto Provider Solutions
06.2008 - 09.2011
Massage Therapist and Store Clerk
Mother Earth Natural Solutions
10.2007 - 05.2008
College - Massage Therapy
Missouri College
High School -
Penn Foster