Catherine Kurzer
Irving
Summary
Detail-oriented professional with a strong foundation in SaaS application support. Recognized for analytical thinking and effective interpersonal communication, dedicated to fostering collaboration and enhancing customer experiences through strategic data integration.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative
StoneEagle
08.2012 - Current
- Lead StoneEagleMENU setup process, managing integration, configuration, and data mapping of nearly all new and converting menus
- Support Customer Support team through training on StoneEagleMENU setup process and best practices, and assisting with integration, calculation, and configuration troubleshooting
- Assist Customer Support team with StoneEagleMETRICS setups and data mapping projects
- Assist cross-functional teams with StoneEagleMENU testing, and by providing end-user feedback and development requests
- Nurture cordial professional relationships with customers, integration partners, and coworkers
Customer Support Team Lead
Devcon Security
03.2012 - 07.2012
- Led customer support team to enhance service quality and response times
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions
- Implemented process improvements that increased efficiency in handling customer inquiries
Education
Bachelor of Arts - Interdisciplinary Studies
Boston University
Boston, MA05-2018
Skills
- SaaS application support
- Data integration
- Analytical thinking
- Time management
- Multitasking
- Interpersonal communication
Certification
Databases and SQL for Data Science with Python
Coursera | September 2024
Google Data Analytics Certification
Coursera | August 2024
Timeline
Customer Service Representative
StoneEagle
08.2012 - Current
Customer Support Team Lead
Devcon Security
03.2012 - 07.2012
Bachelor of Arts - Interdisciplinary Studies
Boston University