Catherine Kusnierz
Coloma,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Team Lead
Lane Automotive
08.2016 - Current
- Team Lead-Dock Level-Microsoft Office, IRMS software, SX.e software (warehouse management software), dropping orders, picking orders, packing orders and shipping orders
- Drop office-clerical work i.e., answering phone calls, data entry
- Accounts receivable-posting COD payments, filing FedEx/UPS claims, refund checks, payment collection and customer service
Customer Service, Shift Manager
Hardings Markets West, Inc
03.2000 - 08.2016
- Cashiering, refunds/exchanges, lotto/lottery, DNR licensing, payroll checks, cash handling, answering phone calls, posting credit/debit payments
Education
DIPOLOMA - General studies
LOURDES HIGH SCHOOL
Chicago, ILASSOCIATE DEGREE - General studies, Office Management, Accounting, Healthcare
LAKE MICHIGAN COLLEGE
BENTON HARBOR, MI05.2023
Skills
- Microsoft Office Proficiency
- Skilled in IRMS Software Usage
- SXe software
- Accounts Receivable Management
- Speedy Numeric Data Entry
- POS System Proficiency
- Data Retention Management
- Professional Call Etiquette
- Cash Management Skills
- Detail-Oriented Documentation
- Warehouse management
- Order fulfillment
- Accounts receivable
- Data entry
- Customer service
Activities
- Reading classics like Agatha Christie, Sir Arthur Conan Doyle
- Volunteering for CET (Cultural Experience Team) and the Safety Committee at work
- Enjoy volunteering because it helps to make positive change in our work environment
Timeline
Team Lead
Lane Automotive
08.2016 - Current
Customer Service, Shift Manager
Hardings Markets West, Inc
03.2000 - 08.2016
DIPOLOMA - General studies
LOURDES HIGH SCHOOL
ASSOCIATE DEGREE - General studies, Office Management, Accounting, Healthcare
LAKE MICHIGAN COLLEGE
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