Catherine S. Lama
Rochester,NY
Summary
Multi-Site Healthcare Administrator with outstanding record of collaborating with members of healthcare teams and patients to plan and implement strategies for developing improved health care management. Proven problem solver with strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
Overview
27
27
years of professional experience
Work History
Instructor and Education Coordinator
Cat's Clay
Rochester, NY
07.2021 - Current
- Identified methods and tools to promote student success in project-based learning.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.
- Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
Multi-Site Healthcare Operations Manager
DaVita
Rochester, NY
11.2010 - 06.2020
- Responded on 24-hour, 7-day basis to significant unusual occurrences.
- Monitored staff success and conducted physical inspections of facility to comply with policies and procedures.
- Reviewed activities of operations departments to determine progress toward stated goals and objectives.
- Assisted staff members through individual and group conferences in analyzing problems and improving skills.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Introduced and implemented new processes and procedures to maintain standards of care and meet quality assurance benchmarks.
Social Director
Ithaca Yacht Club
Ithaca, NY
01.2008 - 01.2011
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Legal Administrator
The Lama Law Firm, LLP
Ithaca, NY
05.1995 - 01.2009
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
- Provided key administrative assistance to senior management.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
- Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
- Managed day to day operations and growth of Law Firm.
Education
Associate of Science - Paralegal
Paralegal Correspondence Program
Ithaca, NY05.1997
Associate of Science - Nursing
Tompkins-Cortland Community College
Dryden, NY05.1995
Associate of Science - Math And Science
Tompkins-Cortland Community College
Dryden, NY12.1991
Skills
- Effective and Professional Communication
- Business Operations Analysis
- Project Management
- Team Leadership and Development
- Performance Improvement
- Personnel Recordkeeping Review
- Accounting Policy and Control
- Critical Thinking and Analysis
- Accounting Management Assessment
References
Al Cadena - family
585-356-8126
Jim Pike - neighbor
585-690-9930
Sue Jessen - direct supervisor
315-414-7002
Megan Theurich - direct report
607-329-3083
Timeline
Instructor and Education Coordinator
Cat's Clay
07.2021 - Current
Multi-Site Healthcare Operations Manager
DaVita
11.2010 - 06.2020
Social Director
Ithaca Yacht Club
01.2008 - 01.2011
Legal Administrator
The Lama Law Firm, LLP
05.1995 - 01.2009
Associate of Science - Paralegal
Paralegal Correspondence Program
Associate of Science - Nursing
Tompkins-Cortland Community College
Associate of Science - Math And Science
Tompkins-Cortland Community College
Similar Profiles
PHUE EI KhaingPHUE EI Khaing
Intern at Cat's Educational GroupIntern at Cat's Educational Group
Cathryn NeracherCathryn Neracher
Owner at Cat's Got Your TongueOwner at Cat's Got Your Tongue
Raeli WilliamsRaeli Williams
Bartender at Cat's PawBartender at Cat's Paw