Catherine Laughlin
Mentor,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Blackbaud, Inc
Charleston, SC
08.2006 - 02.2023
- Collaborated with development teams, internal customers, and success teams to ensure desired quality outcomes for external customers.
- Collaborated with Professional Services staff to define operational parameters.
- Trained PMO teams in project plan development and maintenance to accomplish set goals and benchmarks.
- Mentored and supported several PMO department employees to create strong workplace culture.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
Administrative Assistant
Paul K. Moore & Associates
Mt. Pleasant, SC
10.2005 - 07.2006
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Store Manager
Salvation Army Thrift Stores
Mentor, OH
06.2002 - 09.2005
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Computer Science
Bob Jones University
Greenville05.2000
Skills
- Staff Leadership
- Relationship Management
- Risk Management
- Progress Monitoring
- Scope Management
- Work Breakdown Structure (WBS)
- Employee Motivation
- Issue Resolution
- Project Coordination
- Stakeholder Communications
- Requirements Definition
- Change Management Process
Certification
- PMP - Project Management Professional
Timeline
Senior Program Manager
Blackbaud, Inc
08.2006 - 02.2023
Administrative Assistant
Paul K. Moore & Associates
10.2005 - 07.2006
Store Manager
Salvation Army Thrift Stores
06.2002 - 09.2005
Bachelor of Science - Computer Science
Bob Jones University