Catherine Lilley
Princeton,TX
Summary
Dynamic General Manager with a proven track record at Sonics Drive In, enhancing operational efficiency and driving profitability. Skilled in budget management and customer relations, I excel in fostering team collaboration and resolving challenges. Certified in Microsoft Word and Excel, I am committed to achieving organizational growth through innovative strategies.
Overview
19
19
years of professional experience
Work History
General Manager
Sonics Drive In
09.2016 - 09.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Cashier
Walmart
11.2012 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Carhop Server
Sonics Drive In
03.2006 - 01.2011
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
Education
BBA - Business Administration And Management
Lamar University
Beaumont, TX05-2026
BBA - Business Administration
Lamar Institute of Technology
Beaumont, TX12-2023
Skills
- Microsoft Word certification
- Excel certified
- Preparing for human resources certification exam
- Time management
- Customer relations
- Problem resolution
Timeline
General Manager
Sonics Drive In
09.2016 - 09.2024
Cashier
Walmart
11.2012 - 02.2014
Carhop Server
Sonics Drive In
03.2006 - 01.2011
BBA - Business Administration And Management
Lamar University
BBA - Business Administration
Lamar Institute of Technology