Efficient and experienced retail manager with 16 years of experience in customer service, food preparation, and sales management. Proficient in cash handling, accounts receivable, and accounts payable. Possess a high school diploma and certifications in food handling and driving. Skilled in retail management, shift management, and customer service.
Hi, I’m
Catherine Long
Hamilton,USA
Summary
Overview
35
years of professional experience
1
Certification
Work History
Love's Travel Stop
Overnight Team Member
06.2025 - Current
Job overview
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Missouri Veterans Home
Dietary Aide
05.2024 - 11.2024
Job overview
- Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
- Maintained accurate records of patient food intake, allergies, and special requests
- Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating their individual preferences
- Maintained confidentiality of patient information at all times in accordance with HIPAA regulations
- Fostered positive relationships with residents/patients through friendly interactions during meal services
Casey's General Store
Cashier/Team Member
12.2023 - 05.2024
Job overview
- Providing the best possible customer experience for all patrons who came through the door.
- Stocking and cleaning to maintain a well-organized and clean environment.
- Cash handling, cash management, and light kitchen duties also performed daily.
Sonic Drive-In
Shift Manager
01.2005 - 12.2007
Job overview
- Managed shifts as both opening and closing manager as required
- Ensured exceptional customer service, speedy delivery of food, and overall customer satisfaction
- Handled car hop, drive through, and occasional kitchen duties on a daily basis
- Maintained a clean, organized, and well-stocked work area for efficient operations
- Ensured employees received correct orders promptly and maintained an inviting parking area for guests
- Completed closing duties including counting down car hops, closing work stations, and preparing the store for the next day
- Conducted daily preparation tasks, including counting in car hops with accurate change for their shifts
The Dilweg Companies, LLC
Administrative Assistant
11.2002 - 06.2004
Job overview
- Responsibilities such as filing paperwork, meeting with internal and external stakeholders, presenting important information, developing processes, answering employee questions and more.
- Poses excellent communication skills, and perform these responsibilities in an efficient, quality way.
Deck The Walls
District Manager
06.1991 - 09.2003
Job overview
- Spearheaded operations for four retail locations in the Kansas City area
- Recruited and managed a team of up to 25 employees
- Supervised purchasing, accounts receivable/payable, and payroll processes
- Formulated and executed cost-effective schedules for employees
Education
Lee'S Summit Sr. High SchoolLees Summit, MO
High School
05.1989
University Overview
Skills
- Food preparation Professional
- Waitress Professional
- Time management Professional
- Nutrition knowledge Professional
- Shift Leader Professional
- Retail sales Professional
- Retail management Professional
- Inventory control Professional
- Customer service Professional
- Cash handling Professional
Certification
- Driver's License
- CPR certification
Timeline
Overnight Team Member
Love's Travel Stop
06.2025 - Current
Dietary Aide
Missouri Veterans Home
05.2024 - 11.2024
Cashier/Team Member
Casey's General Store
12.2023 - 05.2024
Shift Manager
Sonic Drive-In
01.2005 - 12.2007
Administrative Assistant
The Dilweg Companies, LLC
11.2002 - 06.2004
District Manager
Deck The Walls
06.1991 - 09.2003
Lee'S Summit Sr. High School
High School