Catherine Lundy
Buena Park
Summary
I am a problem solver with great attention to detail and a strong work ethic. I take pride in being a reliable team player who is always willing to lend a hand, while also stepping up as a leader and resource to those around me.
Overview
6
6
years of professional experience
Work History
Advisor Care Specialist
Disney Vacation Club
07.2023 - 10.2024
- Supervisor on Duty providing Advisors assistance for system troubleshooting and DVC policy questions.
- Assisted Cast and different departments across Walt Disney Parks and Resorts to resolve Member questions and concerns.
- Handled escalated Member concerns and provided recovery when appropriate.
- Partnered with outside teams to aid in the sales process and inventory inquiry situations.
Vacation Advisor
Disney Vacation Club
10.2022 - 07.2023
- Worked in a high volume inbound call center to assist members with their vacation planning.
- Gained an in-depth knowledge of the Disney Resorts and theme parks in both California and Florida.
- Lead trainer for the DVC Member Lounge at the Disneyland Resort.
- Responsibilities included creating, updating, and delivering training content.
Attractions Hostess
Disneyland Resort
11.2018 - 10.2022
- Safely operate attractions while providing a high level of customer service.
- Attractions lead at Star Tours and the Disneyland Monorail as well as Special Events lead.
- Attraction trainer at Star Tours.
Cashier
Michael Kors Outlet
07.2018 - 01.2019
- Processed transactions with either credit card or cash, often handling large amounts of cash.
- Basic housekeeping duties and assisting to organize the store.
Education
BA - Business Economics
University of California, Riverside
BS - Nursing
West Coast University
06.2027
Skills
- BLS Certified
- Customer Service
- Leadership
- Time management
- Teamwork
- Critical thinking
- Adaptability
- Presentations and public speaking
Timeline
Advisor Care Specialist
Disney Vacation Club
07.2023 - 10.2024
Vacation Advisor
Disney Vacation Club
10.2022 - 07.2023
Attractions Hostess
Disneyland Resort
11.2018 - 10.2022
Cashier
Michael Kors Outlet
07.2018 - 01.2019
BA - Business Economics
University of California, Riverside
BS - Nursing
West Coast University
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