Ke’Isha L Water
Murfreesboro,TN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER Service Representative
Packaging fulfillment
La Vergne, TN
07.2022 - 12.2024
- Managed and facilitated product intake processes.
- Initiated communication with customers through outbound calls regarding invoices.
- Initiated contact with customers via calls and emails about delivery proofs.
- Digitized purchase orders and invoices by scanning into shared drive.
- Contributed to the development of digital artwork in Artois.
Patient Service Representative
Middle Tennessee Urology Specialists
Murfreesboro, TN
07.2022 - 12.2022
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Used Microsoft to schedule appointments
- Balanced deposits and credit card payments each day
- Compiled and reviewed medical charts
- Reviewed and corrected claim errors to facilitate smooth processing
- Explained plans for treatment and payment options
- Reviewed daily care slips for doctors
- Facilitated communication between patients and various departments and staff
- Helped address client complaints through timely corrective actions and appropriate referrals
- Worked with patients to ascertain issues and make referrals to appropriate specialists
Credentialing Specialist
HCA Parallon
Nashville, Tennessee
02.2020 - 08.2020
- Conducted primary source verifications such as background checks and board certifications
- Received and evaluated applications to look for missing and inaccurate information
- Obtained NPI numbers for providers and facilities and updated existing profiles
- Enrolled providers and Medicaid, Medicare and private insurance plans
Credit Collections Specialist
Randstad
Nashville, Tennessee
01.2019 - 11.2019
- Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends
- Prepared reports on current findings and actions taken for accounts under investigation
- Reviewed files to select delinquent accounts for collection efforts
- Created and maintained databases on activity conducted in accounts
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors
- Made decisions and recommendations about extending lines of credit
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews
- Improved understanding of financial statements, which helped in assessing risk
- Minimized accounts receivable collections and reconciled customer billings and statements
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Payment Services Specialist
Aramark
Nashville, Tennessee
05.2018 - 01.2019
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Performed targeted collections on past due accounts aged over 30 days
- Responded to customer concerns and questions on daily basis
- Executed billing tasks and recorded information in company databases
- Used data entry skills to accurately document and input statements
- Managed invoicing and payment processing operations
- Handled account payments and provided information regarding outstanding balances
- Monitored outstanding invoices and performed collections duties
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Generated financial statements and reports detailing accounts receivable status
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
Education
Certification - Medical Administrative And Business Administration
Tennessee Technology
Nashville, TN05.2022
High School Diploma -
Hunters Lane High School
Nashville, TN05.2006
Skills
- Patient Needs Assessment and Referral
- Compassionate Support
- Implementing Physician Directives
- Efficient Call Transfers
- Resilient Performance in High-Stress Situations
- Efficient Data Management
- Healthcare Billing Expertise
- Appointment Scheduling Confirmation
- Chart Data Analysis
- Patient Interaction
- Client Reminder Calls
- Information Acquisition from Patients
- Data Recording
- Client Insurance Information Management
- Administrative Support Services
- Patient and Family Communication
- Demographic Information Management
- Patient Account Analysis
- Registration Coordination Skills
- Resolving problems
- Insurance verification
- Delinquent Accounts Monitoring
- Patient Flow
- Benefits, explanations
- Insurance form processing
- Telephonic triage
- Multi-Line Telephone Systems
- Outbound calling
- Reliability and dedication
- Eligibility Determinations
- Accounts Payable and Accounts Receivable
- Verification of Referrals
- Punctual and hardworking
- Claims handling and coverage verification
- Effective Time Management
- Patient medical histories
- Administrative Filing Assistance
- Informed Consent
- Accurate Payment Calculation
Certification
- Medical Administrative Assistant
- Business Administrative Assistant
Timeline
CUSTOMER Service Representative
Packaging fulfillment
07.2022 - 12.2024
Patient Service Representative
Middle Tennessee Urology Specialists
07.2022 - 12.2022
Credentialing Specialist
HCA Parallon
02.2020 - 08.2020
Credit Collections Specialist
Randstad
01.2019 - 11.2019
Payment Services Specialist
Aramark
05.2018 - 01.2019
Certification - Medical Administrative And Business Administration
Tennessee Technology
High School Diploma -
Hunters Lane High School