Kody Rasberry
Gladewater
Summary
Dedicated medical student pursuing opportunities in healthcare while continuing academic studies. Strong commitment to the medical profession, with a solid foundation in relevant coursework and hands-on experience. Eager to apply knowledge and skills in a practical setting, demonstrating a passion for patient care and a desire to contribute positively to the healthcare community. Prepared to embrace challenges and grow within a dynamic medical environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tyler Animal Emergency Hospital
06.2025 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Volunteer
Longview Regional Medical Center
06.2024 - 08.2024
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
Education
High School Diploma -
Rusk High School
Rusk, TX05-2025
Associate of Applied Science - Pre-Radiology Technology
Tyler Junior College
Tyler, TXSkills
- Account updating
- Complaint resolution
- Professional telephone demeanor
- Filing
- Multi-task management
- Recordkeeping strengths
- Multitasking and organization
- Record preparation
- Data collection
- Multi-line telephone operations
- Creative problem solving
- Documentation
- Punctuality and reliability
- Data entry
- Customer service
- Team collaboration
- Verbal and written communication
- Microsoft office expertise
- Problem-solving
- Hospitality and accommodation
- Critical thinking
- Microsoft PowerPoint
- Payment processing
- Clerical support
- Money handling
- Customer relations
- Microsoft outlook
- Policy adherence
- Record maintenance
- Medical billing
- Patient confidentiality
- Referral coordination
- Stress tolerance
- HIPAA compliance
- Medical terminology
- Patient identity verification
- Patient check-in
- Phone and email etiquette
- Friendly and outgoing
- Electronic health records
- Information collection
- Policy understanding
- Intake assessment
Timeline
Customer Service Representative
Tyler Animal Emergency Hospital
06.2025 - Current
Volunteer
Longview Regional Medical Center
06.2024 - 08.2024
High School Diploma -
Rusk High School
Associate of Applied Science - Pre-Radiology Technology
Tyler Junior College