Miracle Velez
Montgomery,AL
Summary
Hello, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Also I am Mother. Everything I do is for the wellbeing of my family. I have goals and dream and I definitely work hard to achieve them.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Foundever
09.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - Student
Pike Road High School
AL05.2022
Skills
- Appointment Scheduling
- Prioritization
- Data Entry
- Account Handling
- Money Handling abilities
- Call center
- Updating
- Call Management
- Scheduling
- Data Collection
- Consultative Sales
- Report Generation
- Information Security
- Complaint resolution
- Account updating
- Customer Education
- Customer relations
- Relationship building
- Call center experience
- Problem resolution
- Complaint handling
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Call management
- Product knowledge
- Filing
- Customer education
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Foundever
09.2022 - 03.2025
High School Diploma - Student
Pike Road High School
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