Keanna Bennett
Chicago`,IL
Summary
Proven expertise in customer service and problem-solving, demonstrated through impactful roles at Southwest Airlines and USPS. Excelled in high-pressure environments, enhancing customer loyalty and operational efficiency. Skilled in Microsoft Office and active listening, adept at driving results through critical thinking and effective communication. Achieved significant improvements in patient relations and appointment management at Roseland Hospital.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mail Handler
United States Postal Service, USPS
02.2017 - 10.2021
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
Dietary Aide
Roseland Hospital
08.2014 - 01.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Education
High School Diploma -
Chicago Excel Academy
Chicago, ILNo Degree - LPN
ATS Institute of Technolgy
Chicago, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Relations
- Appointment management
- HIPAA Guidelines
- Insurance Verification
- Appointment Setting
- HIPAA Compliance
- Microsoft Office
- Patient Registration
- Patient Scheduling
- Medical Terminology
- Appointment Scheduling
- Telephone Etiquette
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Southwest Airlines
03.2022 - Current
Mail Handler
United States Postal Service, USPS
02.2017 - 10.2021
Dietary Aide
Roseland Hospital
08.2014 - 01.2017
High School Diploma -
Chicago Excel Academy
No Degree - LPN
ATS Institute of Technolgy
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