Catherine Marsh

• Managed the front office
• Answered multi-line phone system
• Coordinated orientations
• Perform drug screens, reference checks, backgrounds and quality calls
• Data entry / administers testing
• Scanned, faxed and copy documents
• Manage and maintain over 400 employee files
• Provide excellent customer service to applicants, employees and clients

• Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
• Prevented store losses using awareness, attention to detail and integrity
• Training new employees
• Created new processes and systems for increasing customer service satisfaction
• Achieved high sales percentage with consultative, value-focused customer service approach
• Cross-trained and provided back-up for other customer service representatives when needed
• Computed accurate sales prices for purchase transactions
• Expressed appreciation and invited customers to return to the store
• Assisted customers with store and product complaints
• Guaranteed positive customer experiences and resolved all customer complaints
• Processed and issued money orders for customers
• Maintained adequate cash supply in cash drawers in multiple checkout stations
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
• Recommended, selected, and helped locate merchandise based on customer needs and desires
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
• Organized the store by returning all merchandise to its proper place
• Processed merchandise returns and exchanges

• Met challenging quotas for productivity and accuracy of work.
• Leveraged advanced skills and training to support operational needs of multiple departments.
• Maintained and operated an assembly line with Nissan products.

SAP Administrator

Overview

Responsible for entering, tracking, and maintaining proper inventory levels within the SAP Warehouse Management System

Responsibilities

Organize and validate incoming work orders and reporting through SAP

Ability to create and manage pick tickets, cycle count sheets, and standard reports Troubleshoot production orders, receiving, inventory discrepancies and other transactional issues

Assist warehouse with order issues, product returns and nonconforming products

Determine the cause of order/transactions and assist in development of process improvement plans

Perform job duties with little supervision

Strong background in SAP MM and WM modules with 1 or more years of SAP experience

Background in problem solving in a dynamic team environment

Knowledge of materials distribution and/or logistics processes, methods, and skills related to inventory management

Superior organizational skills

Strong data entry skills

Strong SAP transactional knowledge with troubleshooting experience

Strong computer skills (Excel, Word, Office, etc.)

Experience using SAP within a Warehouse Management System (WMS)

Microsoft Office Suite Experience

• Lead team members in area in daily activities.
• Communicate issues with supervisor.
• Assigns tasks to team members and maintains seamless operations in the warehouse.
• Promotes safe work practices.
• Follows and ensures quality standards are adhered to.
• Assigns work to team members.
• Post performance numbers for area.
• Communicate issues with supervisor.
• Organizes loading and unloading of products.
• Ensures the proper labeling, tagging, and packing of goods and materials in assigned area.
• Complies with legal procedures for handling and receiving goods.
• High School diploma or GED
• Some college
• 1-2 yrs warehouse experience
• Basic computer skills.
• Outlook, excel, PKMS.
• Interpersonal & Communication Skills.
• Able to communicate work related tasks to a diverse group of individuals.