Summary
Overview
Work History
Skills
Timeline
Generic

Catherine Martin

Charlottesville,VA

Summary

Proven leader and meticulous cash management specialist, leveraging extensive experience with TJX Companies to enhance financial accuracy and team performance. Excelled in cash handling and organizational abilities, significantly minimizing discrepancies and fostering a collaborative environment. Demonstrated expertise in bank deposit preparation and conflict resolution, driving positive outcomes and customer satisfaction. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Overview

21
21
years of professional experience

Work History

Cash Office Associate

TJX Companies
11.2021 - Current
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.

Member Service Team Leader

Sams Club
10.2015 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.

Photo Lab Technician

Sam’s Club
03.2008 - 10.2015
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.

Member Service Representative

Sam’s Club
10.2003 - 03.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Skills

  • Cash Handling
  • Teamwork orientation
  • Numeric accuracy
  • Organizational abilities
  • Cash Register Operation
  • Register balancing

Timeline

Cash Office Associate

TJX Companies
11.2021 - Current

Member Service Team Leader

Sams Club
10.2015 - Current

Photo Lab Technician

Sam’s Club
03.2008 - 10.2015

Member Service Representative

Sam’s Club
10.2003 - 03.2008
Catherine Martin