Michelle Kepner
Camden,DE
Summary
Skilled Cash Office Associate with background in retail and financial sectors. Managed cash transactions, maintained accurate records, and ensured compliance with company policies. Demonstrated strengths include strong mathematical skills, precision in handling money, problem-solving abilities and high level of integrity. Contributed to enhancing operational efficiency and minimizing discrepancies in previous roles.
Overview
1
1
year of professional experience
Work History
Cash Office Associate
Lowes Home Improvment
Camden, DE
06.2024 - Current
- Processed payments, reconciled accounts and made bank deposits.
- Trained new employees on proper cash handling techniques and policies.
- Managed change fund accurately throughout the day with minimal errors.
- Identified suspicious activities or irregularities and reported to management immediately.
- Maintained records of all daily transactions in an organized manner.
- Performed opening and closing procedures according to established guidelines.
- Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
- Handled customer transactions with accuracy and efficiency.
- Provided excellent customer service by greeting customers promptly and courteously.
- Organized work area to maintain cleanliness and safety standards.
- Verified cash drawer, counted money and balanced receipts.
- Processed refunds and credits due to customers in a timely manner.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
Lead Cage Cashier
Harrington Raceway & Casino
Harrington, DE
04.2023 - 06.2024
- Received large amounts of cash from customers for conversion into chips or tokens.
- Ensured that all state gaming laws were followed at all times.
- Checked the accuracy of documents before submitting them to supervisors for approval.
- Verified customer identification to ensure compliance with gaming regulations.
- Maintained accurate records of cage transactions and balances.
- Prepared bank deposits according to company policies and procedures.
- Complied with safety regulations while operating cash handling equipment.
- Resolved customer complaints regarding transactions in a professional manner.
- Reconciled accounts using computer software programs such as Excel or QuickBooks.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Organized paperwork and completed reports accurately within specified deadlines.
- Greeted customers and answered inquiries regarding services.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Balanced currency, coin and voucher inventories regularly throughout shift.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE06-2010
Skills
- Report creation
- Transaction Management
- Staff Management
- Cash Register Operation
- Inventory Auditing
- Documentation skills
- Engine Cleaning
- Interior vacuuming
- Exterior washes
- Hand tools
- Vehicle Restoration
- Safety Procedures
- Relationship Building
- Upholstery Cleaning
- Pressure Washing
- Surface Preparation
- Interior and exterior cleaning
- Customer Service
- Hand-Eye Coordination
- Chemical Handling
- Money security
- Internal controls compliance
- Currency counting
- Transaction reconciliation
- Currency Exchanges
- Stress management techniques
- Time management proficiency
- Records Maintenance
- Cash balancing
- Cash Handling
- Professionalism
- Problem-solving abilities
- Decision-Making
- Adaptability
- Self Motivation
References
References available upon request.
Timeline
Cash Office Associate
Lowes Home Improvment
06.2024 - Current
Lead Cage Cashier
Harrington Raceway & Casino
04.2023 - 06.2024
High School Diploma -
Caesar Rodney High School
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