Summary
Overview
Work History
Education
Skills
Clinical Experience (Externship)
Certification
Languages
Timeline
Generic

Catherine MARTINEZ

Tampa,FL

Summary

Newly certified Medical Assistant with comprehensive training in clinical and administrative duties. I bring a compassionate and organized approach focused on building trust, reducing patient anxiety, and supporting efficient healthcare. I am skilled in communication, and creating a positive environment for patients and staff. I look forward to continuing to grow in a healthcare environment where I can contribute a strong commitment to quality patient care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Associate

Walmart
Tampa, FL
09.2024 - Current
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Contacted customers prior to delivery to coordinate delivery times.

Paralegal Assistant

ADLG CORPORATION
Tampa, FL
05.2022 - 09.2024
  • Prepared reports, correspondence and other documents related to cases.
  • Updated client information in firm's database system ensuring accuracy of data entry.
  • Responded to the client's calls and inquiries to deliver applicable information.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Maintained contact with clients regarding case updates, or changes in procedures.

Call Center Executive

2CALL
Santiago De Chile, CHILE
03.2020 - 04.2022
  • Identified opportunities for improvement in customer service processes.
  • Responded to customer inquiries, complaints, and requests in a timely manner.
  • Provided quality customer service via telephone, email, and chat.
  • Delivered constructive call process feedback.

Retail Store Manager

Barbizon BBZ
Santiago De Chile, CHILE
01.2018 - 12.2019
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.

Education

Diploma - Medical Assistant

Aguilas International Technical Institute
Tampa, FL
06-2025

Diploma - Paralegal Studies

Dream Paralegal
Miami, FL
11-2022

High School Diploma -

S. Bolivar & G. Garibaldi
Caracas, Venezuela
07-2014

Skills

  • Knowledge of medical terminology and basic anatomy
  • Multitasking, medical office, and organizational abilities, proficient in the EHR system (eg, PracticeFusion, ECW)
  • First aid and CPR certification
  • Skilled in patient preparation and routine clinical procedures, such as vital signs, injection, EKG, and Pap test
  • Exceptional communication and interpersonal skills
  • Ability to pay full attention and grasp key details in conversations with patients
  • HIPAA knowledge and patient confidentiality standards
  • Conversant in Spanish and English

Clinical Experience (Externship)

  • Avita Medical Clinic - Tampa, FL | June 2025

Extensive experience in administrative operation, appointment and scheduling management, knowledge of insurance paperwork, EHR data management (New patient registration, records, treatment and plans, other relevant data, e.g., HIPAA and emergency contacts), billing and coding, inventory responsibilities for equipment and materials needed. 

  • Suarez Medical Center - Tampa, FL | June-July 2025

Practical training in clinical procedures, vital signs, phlebotomy, electrocardiogram and infection control. Empathetic, accurate and efficient care, supporting the health care team with responsibility, commitment and accurate communication. Correct management of medication administration, medical record and clinical terminology, always prioritizing safety, privacy and patient welfare. 

Certification

  • Certified Medical Assistant
  • Basic Life Support (BLS) - American Health Association
  • Certified Phlebotomy Technician
  • Certified Electrocardiogram Technician

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Delivery Associate

Walmart
09.2024 - Current

Paralegal Assistant

ADLG CORPORATION
05.2022 - 09.2024

Call Center Executive

2CALL
03.2020 - 04.2022

Retail Store Manager

Barbizon BBZ
01.2018 - 12.2019

Diploma - Medical Assistant

Aguilas International Technical Institute

Diploma - Paralegal Studies

Dream Paralegal

High School Diploma -

S. Bolivar & G. Garibaldi
Catherine MARTINEZ