CATHERINE MCALLISTER
Papillion,NE
Summary
Successful manager and recruiter with over 24 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Recruiter
JPMorgan Chase, Chase Travel
01.2023 - Current
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
Executive/M&A Recruiting Coordinator
TWITTER
09.2021 - 11.2022
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Scheduled and conducted 100 interviews each week.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Located bottlenecks to streamline existing processes
- Conducted regular meetings with team to discuss issues, concerns and updates
- Worked with corporate development/Mergers and Acquisitions teams to hire top talent
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing timetohire.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Implemented data-driven strategies to optimize sourcing channels, leading to higher quality candidates and reduced time-to-fill rates.
Executive Assistant to the CEO (April Underwood)
NEARBY (acquired By Twitter)
07.2020 - 08.2021
- Provide administrative and business support to CEO and Founder - Compiling receipts to file expense reports - Negotiating favorable terms and pricing agreements with vendors for service at special events; - Planning and coordinating internal and external meetings to include all-hands meetings, one-on-one meetings, company retreats and board meetings - Launched “Talking Shop” monthly series (fireside chat via zoom) featuring investors and e-commerce professionals in tech community
- Manage SWAG ordering and fulfillment for team - Scheduling interviews and phone screens working directly with candidates, people ops and hiring managers - Providing administrative support to recruiters and HR
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Senior Business Travel Manager
TRAVELINK/AMERICAN EXPRESS
02.2013 - 04.2020
- Managed fifty-five business travel advisors organized into six primary teams
- Overall responsibility for productivity and revenue generation for entire team, with day-to-day management responsibilities for core travel team and groups and meetings team
- Supervised, coached, developed and mentored travel advisors
- Sold and managed travel for groups and meetings for large multinational companies and supported advisors during tight resources
- Serviced large tech public company recruiting as well as new hire relocation travel
- Performed customer service research and resolution and phone management
- Directed Travelink’s business travel staffing and recruiting, including forecasting and fulfillment by time zone
- Assisted with onboarding and training
- Monitored and evaluated calls, provided travel advisor feedback - Managed email distribution in Front email system (a system that keeps track of where client emails are and time lapse in travel fulfillment process) - Evaluated advisor productivity, addressed concerns with Travel Advisors and Team Leads - Responsible for team discipline - Performed annual review of staff - Coordinated with Human Resources new hire offers and terminations - Worked with General Managers to research and resolve client issues
- Led client “meet and greet calls” and advisor introductions - Negotiated group hotel contracts for clients utilizing Cvent
- Determined priorities and set policies for candidate/new hire/relocation client travel
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Managed 40 business accounts with strong focus on achieving high levels of client praises and loyalty.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Business Travel Advisor
SUMMIT TRAVEL/AMERICAN EXPRESS
07.2011 - 01.2013
- Book candidate travel - cars/hotel/Amtrak/air reservations for 2 large Tech companies
- Managed over 100 candidate booking per week
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
- Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
Travel Agent
CORPORATE EMERGENCY SERVICES TRAVEL
08.2008 - 06.2011
- Booked corporate travel: air/car/hotel, train in multiple GDS systems: Sabre, Apollo, Worldspan and Amadeus
- Excellent customer service skills during high stress situations
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Meetings Manager
TRAVELFAIRE AMERICAN EXPRESS
04.2006 - 06.2008
- Organized and executed all details of meetings including break-outs, signage, entertainment, dining and spouse events, arrival gifts, awards and prizes, airline tickets, group air contracts, upgrades, frequent flyer tickets, visa requirements
- On-site liaison for meetings and planned events including auditioning, negotiating, contracting and hiring on-site entertainment and speakers for group functions
- Responsible for all on-site problem resolution to guests and attendees and maintained registration website for client.
- Reviewed event bills and collected payment from clients.
- Monitored event activities and resolved technical glitches.
- Prepared and maintained attendance records for events for future client solicitation and marketing.
- Designed event specifications to meet organizational needs and objectives.
- Negotiated complex vendor contracts for hotel, transportation, entertainment, audio-visual and catering needs.
Group Travel Coordinator
TRAVEL AND TRANSPORT
08.2004 - 04.2006
- Negotiated airline meeting, group blocks and zone fares
- Prepared and maintained weekly sales reports on unused tickets
- Consistently exceeded agent sales goals every quarter by over 25%.
- Coordinated flights based on cost and time of travel to enhance client experience and satisfaction.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Set up domestic and international flights for staff and contractors.
Managing Director
ITT RAF LAKENHEATH
04.1998 - 04.2004
- Supervised and motivated ten employees in both a leisure and military travel setting
- Served as an advisor for large military groups taking incentive/morale tours throughout the United Kingdom
- Maintained travel budget.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Psychology
UNIVERSITY oF MARYLAND
College Park, MDEnglish Language And Literature
METHODIST UNIVERSITY
Fayetteville, NCHigh School Diploma -
TERRY SANFORD HIGH SCHOOL
FayettevilleSkills
- Microsoft Office, G-Suite, Cvent, Slack, Concur
- Smartrecruiters, Greenhouse, Notion, Asana
- GDS Systems - Sabre and Apollo
- Contract Negotiation
- Employment Data Tracking
- Strategic Sourcing
- Employee Hiring
- Recruiting and Sourcing
- Verbal and Written Communication
- Applicant Tracking Systems Proficient
- In-Person and Telephone Interviewing
Timeline
Recruiter
JPMorgan Chase, Chase Travel
01.2023 - Current
Executive/M&A Recruiting Coordinator
TWITTER
09.2021 - 11.2022
Executive Assistant to the CEO (April Underwood)
NEARBY (acquired By Twitter)
07.2020 - 08.2021
Senior Business Travel Manager
TRAVELINK/AMERICAN EXPRESS
02.2013 - 04.2020
Business Travel Advisor
SUMMIT TRAVEL/AMERICAN EXPRESS
07.2011 - 01.2013
Travel Agent
CORPORATE EMERGENCY SERVICES TRAVEL
08.2008 - 06.2011
Meetings Manager
TRAVELFAIRE AMERICAN EXPRESS
04.2006 - 06.2008
Group Travel Coordinator
TRAVEL AND TRANSPORT
08.2004 - 04.2006
Managing Director
ITT RAF LAKENHEATH
04.1998 - 04.2004
Psychology
UNIVERSITY oF MARYLAND
English Language And Literature
METHODIST UNIVERSITY
High School Diploma -
TERRY SANFORD HIGH SCHOOL
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