CATHERINE MCBRIDE
Riverdale Park,MD
Summary
To secure a position in grocery retail with a high demand for customer service.
Overview
18
18
years of professional experience
Work History
Food Production Supervisor
Aramark
01.2022 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Tracked food production levels, meal counts and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food preparation, production and plating for quality control.
- Set and oversaw weekly and special event menu plans.
Driver
STUDENT SHUTTLE BOWIE
09.2015 - Current
- Pick up students at designated locations and transport to and from school and other activities within a specific time frame
- Ensure that all students are safely buckled into seat belts and/or car seats
- Communicate with parents of students regarding schedule or driver changes
- Ensure that students get into their drop off points safely
Assistant Manager
7-11 Convenience Store
08.2020 - 01.2022
Assistant Manager
SAVE A LOT FOODS
07.2016 - 04.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Instruct staff on how to handle difficult and complicated sales
- Complete weekly employee scheduling
Assistant Manager
SAVE, LLC
04.2013 - 07.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Keep records of purchases, sales, and requisitions.
Front End Supervisor
SAVE,LLC
09.2011 - 04.2013
- Welcome customers entering establishments
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using POS systems or optical price scanners
- Assist customers by providing information and resolving their complaints
- Issue receipts, refunds, credits, or change due to customers
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors or emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Supervise others and provide on-the-job training
- Compute and record totals of transactions
- Compile and maintain non-monetary reports and records
- Weigh items sold by weight to determine prices
- Keep periodic balance sheets of amounts and numbers of transaction
Education
High School Diploma -
BLADENSBURG HIGH SCHOOL
Skills
- Exceptional customer service and employee relations skills
- Staff Motivation and Discipline
- Maintaining Clean Work Areas
- Food Production Management
- Work Assignments
- Active Listening
- Kitchen Staff Management
- Special Dietary Requirements
- Safe Work Practices
- Safety Policies and Procedures
- Customer Satisfaction
- Inventory Control
- Food Storage and Handling
- Reading Comprehension
- Employee Performance Reviews
- Production Preparation
- Production Standards
- Manage Schedules
- Hiring and Onboarding
- Food Assembly Supervision
- Customer Needs Assessments
- Proper Storage Procedures
- Train Employees
- Payment Acceptance
- Cash Register Counting
- Inventory Accuracy
Timeline
Food Production Supervisor
Aramark
01.2022 - Current
Assistant Manager
7-11 Convenience Store
08.2020 - 01.2022
Assistant Manager
SAVE A LOT FOODS
07.2016 - 04.2020
Driver
STUDENT SHUTTLE BOWIE
09.2015 - Current
Assistant Manager
SAVE, LLC
04.2013 - 07.2016
Front End Supervisor
SAVE,LLC
09.2011 - 04.2013
High School Diploma -
BLADENSBURG HIGH SCHOOL