Work Preference
Overview
Skills
Work History
Education
Websites
Timeline
Open To Work
Hi, I’m

Catherine McCarthy

Rochester

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Director of Client ServicesDirector of OperationsAccount Management SupervisorAccount ManagerAir Export Agent

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Rochester, NHPortsmouth, NHDover, NHUnited States
Open to relocation: No

Important To Me

Work-life balancePaid time off401k matchPaid sick leave4-day work weekCompany CultureWork from home optionCareer advancementPersonal development programs

Overview

12
years of professional experience

Skills

  • 10 years Client relationship management
  • 5 years employee leadership and development
  • Cross-functional team collaboration across various departments and levels of staff
  • Maintained ISO 9001 Certification
  • Project management
  • Operations management
  • Proactive problem solving
  • Analytical skills

Work History

Tradeport USA
Dover

Director of Client Services
05.2024 - 06.2026

Job overview

  • Developed and implemented strategies to ensure client satisfaction with services.
  • Led consistent meetings with clients to strengthen current relationships and satisfaction while integrating and developing ties with new clients.
  • Coordinated with cross-functional teams to address client needs, expectations, or issues rapidly and successfully.
  • Assisted in risk assessment and mitigation activities and promptly resolved service issues.
  • Produced extensive reports for 150+ clients detailing performed services and delineating strategies to boost revenue and streamline inventory distribution via various warehouse facilities and online sales channels.
  • Provided strategic leadership and mentoring to current and newly hired employees, equipping them with knowledge of various company programs.

Tradeport USA
Dover

Director of Operations
05.2023 - 05.2024

Job overview

  • Developed and implemented operational strategies to enhance efficiency and elevate customer satisfaction.
  • Streamlined operational workflows to enhance efficiency across departments.
  • Implemented process improvements to reduce operational bottlenecks and delays.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Managed inventory systems, ensuring timely product availability to meet operational demands.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Oversaw implementation of technology solutions, streamlining processes to improve operational effectiveness.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed standard operating procedures to standardize practices across teams.

Tradeport USA
Dover

Account Management Supervisor
05.2022 - 05.2023

Job overview

  • Resolved client issues through exceptional customer service, fostering long-term client relationships.
  • Facilitated interdepartmental communication to improve project collaboration and outcomes.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Coordinated team schedules to optimize workforce productivity and efficiency.
  • Developed and implemented training programs for new hires and existing staff.
  • Communicated status of assigned responsibilities to management.
  • Researched, identified and contacted potential business partners.
  • Analyzed financial data to pinpoint opportunities for cost savings and revenue growth.

Tradeport USA
Dover

Account Manager
05.2021 - 05.2022

Job overview

  • Developed strategies that increased revenue from existing accounts through targeted engagement.
  • Managed client relationships, resulting in improved satisfaction and retention.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Conducted regular follow-ups to address client inquiries and concerns.
  • Developed tailored solutions based on client needs and market trends.
  • Facilitated communication between clients and internal teams for clarity.
  • Coordinated with internal teams, ensuring timely delivery of products and services, which strengthened client trust.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.

Seacoast Logistics
Portsmouth

Air Export Agent
10.2018 - 05.2021

Job overview

  • Coordinated air freight shipments to guarantee on-time departures and arrivals.
  • Oversaw documentation for international shipping compliance and customs clearance.
  • Communicated with carriers to schedule pickups and effectively track shipments.
  • Partnered with clients to provide timely updates on shipment status and logistics.
  • Resolved discrepancies in shipping documents to uphold accuracy and compliance.
  • Confirmed accuracy of shipment information for international shipping, minimizing delays.
  • Processed hazardous materials paperwork, ensuring adherence to safety guidelines.
  • Prepared customs clearance documentation based on specific country requirements.

Lafayette Dental Care
Portsmouth

Office Manager
08.2016 - 10.2018

Job overview

  • Coordinated patient appointments to optimize scheduling efficiency and maintained accurate records.
  • Facilitated communication between dental practitioners and administrative staff to ensure seamless operations.
  • Processed patient billing and insurance claims efficiently using practice management software.
  • Ensured a welcoming environment for patients through effective front desk management.
  • Managed front desk operations by greeting visitors, answering questions, and directing them to appropriate personnel for assistance.

Southern New Hampshire University
Hooksett

Undergraduate Admissions Counselor
04.2014 - 08.2016

Job overview

  • Guided prospective students through admissions processes at Southern New Hampshire University.
  • Interviewed applicants to assess qualifications and suitability for admission.
  • Analyzed academic records to assess eligibility for admission.
  • Managed inquiries and monitored admissions progress using CRM systems.
  • Assisted with application processing by verifying details and entering data into a database.
  • Supported enrollment transitions and orientation activities to enhance student integration.
  • Advised students on course selection, degree requirements, and extracurricular options.
  • Documented, maintained, and tracked applications of prospective students.

Education

Mount Washington College
NH

Associate of Science from Business Administration
06-2014

University Overview

  • [2014] - Dean's List

Websites

Timeline

Director of Client Services

Tradeport USA
05.2024 - 06.2026

Director of Operations

Tradeport USA
05.2023 - 05.2024

Account Management Supervisor

Tradeport USA
05.2022 - 05.2023

Account Manager

Tradeport USA
05.2021 - 05.2022

Air Export Agent

Seacoast Logistics
10.2018 - 05.2021

Office Manager

Lafayette Dental Care
08.2016 - 10.2018

Undergraduate Admissions Counselor

Southern New Hampshire University
04.2014 - 08.2016

Mount Washington College

Associate of Science from Business Administration

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Catherine McCarthy