Open To Work
Catherine McDaniel
MIAMI
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Team Leader
Wendy's
MIAMI
05.2024 - Current
- Supervised daily operations and ensured team adherence to service standards.
- Trained new employees on customer service practices and food safety protocols.
- Implemented cleanliness standards across dining area and kitchen facilities.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Restaurant Team Member
Pollo Tropical
Miami
05.2022 - 10.2023
- Prepared food items following safety and quality standards.
- Provided excellent customer service in a fast-paced environment.
- Handled cash transactions accurately at the register.
- Restocked supplies to meet customer demands throughout shifts.
- Followed procedures for food storage and inventory
- Performed opening side work duties including setting up dining area for guests arrival.
Retail Sales Associate
TJ Maxx, TJX Companies
North Miami Beach
06.2021 - 09.2021
- Assisted customers with product selection and inquiries.
- Operated cash registers and processed transactions accurately.
- Handled customer returns and exchanges following company policies.
Cashier
Walmart
Miami
05.2018 - 09.2019
- Assisted customers with purchases and answered inquiries about products.
- Operated cash register and processed transactions efficiently and accurately.
- Maintained clean and organized checkout area to enhance customer experience.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Representative
Inktel Contact Center Solutions
Miami
03.2017 - 09.2017
- Assisted customers with inquiries and resolved issues via phone and chat.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions accurately in the CRM system for future reference.
- Demonstrated empathy while handling customer complaints to ensure a positive interaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
- Member of [student club]
Hospitality & Tourism
Some College (No Degree) - Business Management
Skills
- Team management
- Customer service
- Employee training
- Operational supervision
- Inventory management
- Cash handling
- Quality assurance
- Call center operations
- Attention to detail
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$990/hr - $1000/hrTimeline
Team Leader - Wendy's
05.2024 - Current
Restaurant Team Member - Pollo Tropical
05.2022 - 10.2023
Retail Sales Associate - TJ Maxx, TJX Companies
06.2021 - 09.2021
Cashier - Walmart
05.2018 - 09.2019
Customer Service Representative - Inktel Contact Center Solutions
03.2017 - 09.2017
Miami Norland Senior High School - ,
Florida Technical College - Some College (No Degree), Business Management