Catherine McLaren
Mars,PA
Summary
Developed skills in fast-paced operational environment, focusing on teamwork and process improvement. Gained expertise in managing tasks efficiently and utilizing technology to enhance productivity. Looking to transition to new field where these abilities can drive success and foster growth.
Overview
2
2
years of professional experience
Work History
Commons Desk Operations Team Member
Penn State University
10.2023 - 02.2024
- Assist with processing and package deliveries for students on campus
- Issuing and tracking room keys for student dorms
- Processed student fees and payments
- Helped document and locate lost and found items
- Knowledgeable about policies and procedures related to living on campus
Sales Associate- Team Lead
The Family Clothesline
11.2021 - 08.2022
- Managed efficient cash register operations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
The Family Clothesline
09.2021 - 11.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteer
Penn State THON
09.2022 - 02.2024
- Assist with raising money and awareness for childhood cancer research and support
- Served as the primary liaison that provided emotional and physical support to student volunteers selected to dance THON Weekend
- ensured the safety and well-being of the dancers by coordinating all logistical aspects of the dancer experience
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA05-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Conflict Resolution
- Time Management
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
Timeline
Commons Desk Operations Team Member
Penn State University
10.2023 - 02.2024
Volunteer
Penn State THON
09.2022 - 02.2024
Sales Associate- Team Lead
The Family Clothesline
11.2021 - 08.2022
Sales Associate
The Family Clothesline
09.2021 - 11.2021
Bachelor of Arts - Psychology
Pennsylvania State University
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