Catherine Morrill
Rock Springs,WY
Summary
Adaptable professional with a diverse background in customer service and operations. Proven track record in enhancing customer experiences through effective communication and organization. Strong problem-solving abilities and experience in resolving customer complaints, ensuring high satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Photo Finish Operator
Wyoming Horse Racing
Rock Springs, WY
07.2024 - Current
- Operated finish line equipment during live horse races.
- Coordinated staff to streamline race day logistics.
- Collaborated with judges to record race results accurately.
- Ensured compliance with safety regulations throughout events.
- Inspected finished products for defects or discrepancies.
- Adjusted machine settings to optimize product quality and efficiency.
- Assisted in troubleshooting machinery issues to minimize downtime.
Server
Little Missouri Grille
Watford City, ND
02.2016 - 06.2020
- Delivered friendly and efficient service to enhance dining experience for all guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely food delivery.
- Inspected food quality before serving to customers to ensure freshness and accuracy.
- Addressed customer complaints promptly to increase guest satisfaction.
- Assisted in training new servers on restaurant procedures and menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cashier
OneStop
Watford City, North Dakota
06.2018 - 06.2019
- Operated cash register to process payments accurately and efficiently, enhancing customer checkout experience.
- Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
- Stocked shelves with merchandise to maintain product availability and organization, contributing to a positive shopping environment.
Cashier
Junction General Store
Junction, Utah
02.2008 - 05.2013
- Assisted customers with inquiries and product selections, enhancing customer satisfaction and shopping experience.
- Maintained accurate cash drawer, ensuring financial accountability and balanced daily receipts.
- Restocked merchandise and organized display areas regularly.
Server
Coyote Creek Steakhouse
Rocksprings, WY
05.2011 - 11.2011
- Provided exceptional customer service in fast-paced dining environment.
- Coordinated with kitchen staff to ensure seamless service for large groups and private parties.
- Verified guest identification to confirm legal age for alcohol consumption.
- Anticipated guest needs, responding promptly and following up to ensure satisfaction.
- Resolved guest complaints swiftly, enhancing overall dining experience.
- Ensured timely food delivery by collaborating closely with kitchen personnel.
- Processed payments accurately while handling cash transactions.
Server
Pizza Hut
Cedar City, Utah
11.2006 - 09.2009
- Ensured order accuracy and timely food delivery to enhance customer satisfaction.
- Resolved customer complaints with professionalism, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline food prep, improving service speed and efficiency.
- Handled cash transactions and processed payments efficiently at register.
- Maintained cleanliness and organization of dining area and kitchen stations.
Education
MBA - Business Management
University of Mary
Bismarck, ND05-2020
Skills
- Record maintenance
- Effective communication
- Point of sale operation
- Customer complaint resolution
- Organization and time management
- Teamwork and collaboration
- Problem-solving abilities
References
- Sean Bierne, General Manager, Wyoming Horse Racing (502) 909-6719
- Shelley Suelzle, Owner, Little MissourI Grille (406) 698-0612
- Stephanie Damron, Manager, OneStop (701) 210-0439
- Jodi Morrill, Manager, Junction General Store (435) 893-1276
Timeline
Photo Finish Operator
Wyoming Horse Racing
07.2024 - Current
Cashier
OneStop
06.2018 - 06.2019
Server
Little Missouri Grille
02.2016 - 06.2020
Server
Coyote Creek Steakhouse
05.2011 - 11.2011
Cashier
Junction General Store
02.2008 - 05.2013
Server
Pizza Hut
11.2006 - 09.2009
MBA - Business Management
University of Mary