Catherine Motogawa
Peoria,AZ
Summary
Dynamic professional with a proven track record in fast-paced hospitality and retail environments, excelling in customer service and team collaboration. Expertise in managing high-volume service operations while ensuring customer satisfaction and maintaining accurate financial records. Strong communication and problem-solving skills have consistently resolved customer issues, enhancing overall satisfaction. Eager to transition into a new field, offering a solid foundation in interpersonal skills and a commitment to delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
BARTENDER
Mike's in Tigerland
05.2023 - 08.2025
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored new staff on cocktail preparation and customer service standards.
- Implemented efficient workflow processes, improving service speed during peak hours.
- Developed creative drink specials, attracting new clientele and increasing sales revenue.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
ASSISTANT TREASURER
Zeta Tau Alpha - Delta Kappa Chapter
08.2022 - 12.2023
- Managed relationships with third-party vendors.
- Facilitated communication between members regarding financial information needs, and payments.
- Oversaw fundraising initiatives, enhancing donor engagement and support levels.
- Mentored new finance committee members on policies and best practices.
- Analyzed financial data to identify trends and inform strategic decisions for the chapter.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
Sales Associate
Barnes & Noble College
05.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Mentored new associates on sales techniques and customer service standards.
- Enhanced customer experiences through personalized service and effective problem resolution.
- Developed relationships with repeat customers, fostering loyalty and increasing return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Bachelor of Science (B.S.) - General Business
Louisiana State University
Baton Rouge, LA, US05.2025
Skills
- Microsoft Excel proficiency
- Financial Records Oversight
- Strong multitasking
- Customer service expertise
- Clear and effective communication
- Problem-solving
- Teamwork and collaboration
- Basic accounting
- Time management
Timeline
BARTENDER
Mike's in Tigerland
05.2023 - 08.2025
ASSISTANT TREASURER
Zeta Tau Alpha - Delta Kappa Chapter
08.2022 - 12.2023
Sales Associate
Barnes & Noble College
05.2022 - 08.2022
Bachelor of Science (B.S.) - General Business
Louisiana State University