Catherine O'Brien
Hastings,USA
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
Work History
Production Associate
Flexfab LLC.
Hastings, MI, USA
02.2022 - 12.2025
- Followed all safety protocols and procedures
- Led And Mentored A Team Of New Operators, Enhancing Their Operational Skills And Fostering A Collaborative Work Environment.
- Managed Operational Budgets Effectively, Ensuring Timely Completion Of All Production Tasks Within Allocated Resources.
- Labored at multiple workstations providing flexibility for production needs and supporting manpower fluctuation
- Collaborated with operators as part of a team and keeping projects on task
- Established positive relationships with coworkers by demonstrating excellent interpersonal skills
- Ability to lift 50 lbs
Assistant Manager
Stocker B2 Outlet Stores.
Hastings, MI, USA
12.2021 - 02.2022
- Strong organizational skills with a track record of improving workflow efficiency and reducing operational costs.
- Exceptional interpersonal and communication skills, fostering positive relationships with team members and customers alike.
- Skilled In Staff Training, Development, And Performance Management Strategies To Increase Organizational Effectiveness
- Proficient in inventory management, ensuring that stock levels meet customer demand while minimizing waste.
- Experienced in executing marketing promotions and optimizing product displays to maximize visibility and sales.
- Successfully Resolved Customer Complaints, Resulting In 95% Customer Satisfaction Scores And Repeat Business.
- Maintained an organized store environment for customer and employee health and safety
- Conducted Regular Audits Of Merchandise Displays And Stock Levels For A High-Traffic Store, Ensuring Optimal Stock Availability And Enhanced Customer Experience.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees
- Developed strategies for increasing customer loyalty and retention
- Accurately counted the closing tills and performed all closing tasks
- Created work schedules that adhered to workforce while maintaining top quality customer service
- Reason For Leaving: Company Went Out Of Business, Leading To A Proactive Search For New Opportunities In Retail Management.
Cashier/Sales Associate
Stocker Hastings Ace Hardware.
Hastings, MI, USA
06.2017 - 02.2022
- Strong communication skills, demonstrating the ability to work effectively in a team-oriented environment.
- Proficient in processing transactions quickly and accurately while maintaining a positive shopping experience for customers.
- Experienced in handling cash, credit transactions, and managing register balances efficiently.
- Ability to multitask in a fast-paced environment while prioritizing customer satisfaction and store operations.
- Familiar with inventory management and merchandising
- Trained new employees on the POS systems and store procedures
- Compared invoices to delivered merchandise to ensure shipment accuracy
- Consistently recognized for providing exceptional customer service and resolving issues in a timely manner.
Manufacturing Production Associate
Hastings Fiberglass
Hastings, MI
01.2026 - Current
- Operated machinery and equipment following safety guidelines to maintain production efficiency.
- Conducted quality inspections on finished products, identifying defects and ensuring compliance.
- Assisted in maintaining cleanliness and organization of the production area for optimal workflow.
- Collaborated with team members to troubleshoot issues, minimizing downtime during shifts.
- Participated in ongoing training programs to enhance skills and stay current with manufacturing protocols.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled products according to changing daily work orders and specific customer needs.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
Education
High School Diploma - undefined
Western Michigan University
Skills
- Teamwork and collaboration
- Efficient multitasking
- Detail and goal oriented
- Excellent verbal and written
- Organization and time management
- Highly skilled in conflict resolution, communication, and problem-solving
- Known for reliability and proactive approach to meeting customer and organizational goals
- Team Leadership & Staff Development
- Customer Experience Optimization
- Fast-learner and Self Starter
- Self motivated
Timeline
Manufacturing Production Associate
Hastings Fiberglass
01.2026 - Current
Production Associate
Flexfab LLC.
02.2022 - 12.2025
Assistant Manager
Stocker B2 Outlet Stores.
12.2021 - 02.2022
Cashier/Sales Associate
Stocker Hastings Ace Hardware.
06.2017 - 02.2022
High School Diploma - undefined
Western Michigan University