Catherine Osburn
Great Bend
Summary
I have 17 plus years of retail and management experience. I strive to not only hold myself accountable but my team members also. I lead with integrity in by example
Overview
22
22
years of professional experience
Work History
Assistant Manager
Goodwill Industries of Kansas Inc.
Great Bend
2024.10 - Current
- Run register/greet customers
- Run the operations of the store in absent of store manager
- Give task to employees and follow-up
- Make deposits to bank
- Sort donations through out the day
- Hang/tag clothing
- Price wares
- Make sure merchandise is priced correctly, in put on floor according to goodwill standards
- Do nightly paperwork in closing drawers for the day
- Do opening paperwork for the day
- Make sure doors are unlocked for opening, and locked at closing. In setting the alarm at night and the mornings
- Assisted in training staff on operational procedures and customer service standards.
- Coordinated daily schedules and managed team assignments for efficient workflow.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager to General Store Manager
Casey's General Store
2019.04 - 2021.04
- I as an assistant manager at Casey's do the opening in closing of the store
- I do safe drops/paybacks daily
- I do books daily, before 10 in submit them in making sure the money comes out correctly in fixing errors where need be
- I also handle counting cigarettes, in doing the cigarette audits, as well as lottery audits on a daily basis
- I run the register daily in taking care of customer service
- I submit gas prices daily, usually before 7am in 1pm everyday
- I delegate task daily to be done by the store associates in follow up on them
- I am responsible for training the associates on the operations of the store as well as Casey's policies
- I am responsible for implementing correct of action when needed/coaching or write ups
- As an assistant I also train to do the daily task/operations of the kitchen, involving making food, making donuts, in cleaning
- As an assistant I assist with unloading the truck in working the truck every week
- I also check in vendors on the daily basis in sign for invoices
- In also ordering in doing counts
- Interviews/hiring became part of my job as an assistant manager and store manager.
- I did payroll, as well as make schedules
- Attended conference calls on phone or webinar
- Assisted in managing store operations and staff schedules.
- Trained new employees on customer service protocols and store policies.
- Coordinated promotional displays to enhance product visibility.
- Addressed customer inquiries and resolved complaints effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Department Manager
Walmart
2004.03 - 2018.08
- My daily routine basis consisted of customer service, all day everyday, make sure they were greeted, helped in thanked
- My daily routine basis consisted of working freight in making sure everything was stocked and the right location as well as reverse picking my bins, on daily basis in also correcting counts as go along
- My job consisted of checking work emails on a daily basis for any resets that are coming, as well as recalls or pull in holds in also special events that might take place
- My job consisted of knowing my sales on a daily basis, whether they were up or down
- My job also consisted of knowing shrink, in finding ways to control it
- I also had to execute price changes on a daily basis, making sure products got accounted for in marked in signed the right price so there is no pricing integrity
- I also went through my product as needed in ordered merchandise to fill side counters, or something specific for a customer
- I also as a supervisor, learned the registers when I was a sales associate for 4 years, in often times got called up to help check out customers
- I also had the option of learning the operator job at our clothing fitting room to answer the phones on a daily basis directing customers to different areas, or answering the questions if I could
- I as a supervisor delegated tasks to my associates on a daily basis, as well trained them on the day to day operations
Education
High school diploma -
Nursing
Barton County Community College
Great Bend, KsSkills
- Fast learner
- Assistant Manager Experience
- Store Management Experience
- Freight Experience
- Merchandising
- Pricing
- Supervising experience
- Leadership
- Management
- Sales management
- Inventory Control
- Retail Management
- Loss Prevention
- Planograms
- Profit & Loss
- Cash Handling
- Payroll
- Shift Management
- Kitchen Experience
- Time Management
Timeline
Assistant Manager
Goodwill Industries of Kansas Inc.
2024.10 - Current
Assistant Manager to General Store Manager
Casey's General Store
2019.04 - 2021.04
Department Manager
Walmart
2004.03 - 2018.08
High school diploma -
Nursing
Barton County Community College