Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Open To Work

Catherine Papaqui

Rehabilitation Patient Service Coordinator
Eagan,MN

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Rehab Patient Services CoordinatorFlexible Work Force Patient Services CoordinatorFront Desk Receptionist InternHealthcare Customer Service RepresentativeHealth Unit Coordinator

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Eagan, MN, US
Open to relocation: No

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveStock Options / Equity / Profit Sharing

Summary

Organized and patient‑focused administrative professional with strong experience in healthcare coordination, customer service, and managing complex information in fast‑paced clinical settings. Adept at communicating clearly with patients, families, and care teams while ensuring accuracy in documentation, insurance verification, and Electronic Medical Record workflows. Known for reliability, attention to detail, and the ability to learn new systems quickly.

Overview

15
15
years of professional experience

Work History

Rehab Patient Services Coordinator

M Health Fairview
Burnsville, MN
07.2022 - Current
  • Streamlined check-in registration and scheduling across nine departments while verifying insurance coverage for visits.
  • Accurately entered data into Electronic Medical Record Epic while engaging with patients to ensure clarity.
  • Handles incoming calls, pre-registration workflows, Medicare certification work queues and referral scheduling.
  • Completes routine duties and other clerical duties, as assigned, including chart scrubbing, waitlist management, ordering of business cards, surgery packets and rehabilitation supplies, Therapist schedule monitoring and templating schedules.
  • Facilitated onboarding of new employees.
  • Displays excellent customer service skills with effective communication and interpersonal skills to enhance patient and family experiences.
  • Works within and manages a large volume of communication and interactions with patients and their families daily.

Flexible Work Force Patient Services Coordinator

M Health Fairview
Twin Cities , MN
12.2021 - 07.2022
  • Coordinated insurance authorizations, collected co-payments, and resolved discrepancies to ensure seamless patient access to services.
  • Produced accurate schedules and associated reports for clinical operations.
  • Ensured entry of all services and billing records, communicated questions to manager.
  • Recorded and updated schedule changes accurately, communicating updates to all staff involved.

Preschool Teacher/Assistant Director

All Stars Montessori
Apple Valley, MN
09.2011 - 11.2021
  • Implemented Montessori methods to foster independent exploration among students.
  • Developed engaging lesson plans catering to diverse learning styles.
  • Managed staff schedules, call-offs, and training paperwork to ensure compliance with Minnesota licensing requirements.
  • Maintained student files in accordance with state licensing regulations.

Front Desk Receptionist Intern

Acu Wellness Chiropractic Center
Eagan, MN
04.2013 - 09.2013
  • Managed front desk operations, including phone inquiries, appointment scheduling, and patient check-ins.
  • Recorded patient payments for office visits, supplies, and supplements efficiently.
  • Assisted chiropractors by preparing patients for electrical stimulation therapy with hot and cold packs.
  • Maintained cleanliness of waiting area and conducted thorough cleaning of exam rooms between patients.

Education

Medical Assistant Diploma - Clinical And Administrative Health Sciences

Rasmussen College
Eagan, MN
03-2014

Skills

  • Epic Electronic Medical Records and Epic MyChart patient portal
  • Excellent computer, problem solving and communication skills
  • Insurance eligibility verification
  • Medical Terminology
  • Microsoft Word, Excel & Supporting Programs
  • People Soft-ordering supplies, Smart works and Marketing on Demand
  • Ability to follow written and oral instructions

Timeline

Rehab Patient Services Coordinator

M Health Fairview
07.2022 - Current

Flexible Work Force Patient Services Coordinator

M Health Fairview
12.2021 - 07.2022

Front Desk Receptionist Intern

Acu Wellness Chiropractic Center
04.2013 - 09.2013

Preschool Teacher/Assistant Director

All Stars Montessori
09.2011 - 11.2021

Medical Assistant Diploma - Clinical And Administrative Health Sciences

Rasmussen College

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Catherine PapaquiRehabilitation Patient Service Coordinator