Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Catherine Passano

Grand Prairie,TX

Summary

Proven leader and efficient communicator, adept at delivering exceptional hospitality services and technical support. At Wyndham Hotel, I excelled in managing transactions and enhancing guest satisfaction. Skilled in call routing and data management, my approach significantly improves operational efficiency. Demonstrates superb phone etiquette and a commitment to data confidentiality, ensuring customer trust and loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Wyndham Hotel
Arlington, TX
05.2024 - Current
  • Greet guests upon arrival, and assist with check-in procedures.
  • Verify guest information, process payments, and issue room keys.
  • Handle check-out, ensuring accurate billing, and collecting feedback.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Reliable and trustworthy night auditor skilled in delivering excellent customer service to guests.

Server

Olive Garden Restaurant
Arlington, TX
01.2021 - 12.2022
  • Assisted in training new servers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and confirmed complete orders.

Manager

Jersey Mike's Subs
Fort Worth, TX
10.2019 - 11.2020
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Provided leadership during times of organizational change or crisis situations.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Trained new employees to perform duties.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.

Head Food Runner

Chamas do Brazil
Arlington, Texas
09.2018 - 09.2019
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.
  • Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
  • Replenished condiments, beverages, and other items as needed during service hours.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Effectively multitasked within fast-paced environment.

Education

High School Diploma -

James Bowie James Bowie High School
Arlington
07-2020

Associate of Arts -

Tarrant County College
Fort Worth, TX

Skills

  • Oral and writing communication
  • Hospitality services
  • Technical support
  • Phone etiquette
  • Data confidentiality
  • Record keeping
  • Attention to detail
  • Decision-making
  • Staff management
  • Guest relations
  • Safety knowledge and awareness
  • In-depth criminal law knowledge
  • Fluent bilingualism
  • Intercultural sensitivity
  • Effective customer upselling
  • Service prioritization
  • Dependable and responsible

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Texas Alcohol Beverage Commission Certification.

Timeline

Front Desk Receptionist

Wyndham Hotel
05.2024 - Current

Server

Olive Garden Restaurant
01.2021 - 12.2022

Manager

Jersey Mike's Subs
10.2019 - 11.2020

Head Food Runner

Chamas do Brazil
09.2018 - 09.2019
  • Texas Alcohol Beverage Commission Certification.

High School Diploma -

James Bowie James Bowie High School

Associate of Arts -

Tarrant County College
Catherine Passano