Catherine Piantini
Kissimmee
Summary
Bilingual professional with a strong background in customer service, office administration, and logistics support. Over 7 years of experience in fast-paced environments, handling dispatch coordination, client relations, and administrative processes. Known for clear communication, problem-solving, and a proactive approach to customer satisfaction. Fluent in English and Spanish, with proven ability to adapt quickly, manage multiple tasks, and deliver high-quality service.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
DRB AUTO TRANSPORT, Inc.
Florida
03.2018 - 12.2025
- Company Overview: A vehicle transportation company operating between Florida and Texas.
- Provided bilingual support to clients and drivers in a vehicle transportation company operating between Florida and Texas.
- Managed logistics for a fleet of approximately 20 trucks (5 company-owned and 15 operated by independent owner-operators).
- Handled scheduling, documentation, and coordination with clients to ensure timely vehicle deliveries.
- Supported regulatory compliance and maintained accurate transport records.
- Worked closely with billing and dispatch teams to streamline internal workflows.
- Resolved service issues with professionalism and efficiency.
- A vehicle transportation company operating between Florida and Texas.
Education
Bachelor's Degree - Educational Psychology
Cambridge College
Summerville, Massachusetts, USASkills
- Bilingual: English (fluent), Spanish (native)
- Customer service
- Administrative support
- Dispatch coordination
- Logistics
- Microsoft Word
- Microsoft Excel
- Office software
- CRM tools
- Office equipment handling
- Problem-solving
- Multitasking
- Team collaboration
Timeline
Customer Support Specialist
DRB AUTO TRANSPORT, Inc.
03.2018 - 12.2025
Bachelor's Degree - Educational Psychology
Cambridge College