Catherine Pieczynski
West Seneca
Summary
Accomplished Sr. Motor Vehicle Representative at Erie County Auto Bureau, adept in document verification and customer service. Expertly managed high-stress situations, enhancing service efficiency and reducing wait times. Demonstrates exceptional problem-solving abilities and attention to detail, ensuring compliance with state regulations and promoting a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Sr. Motor Vehicle Representative
Erie County Auto Bureau
09.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintaining strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Promote excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
Motor Vehicle Representative
Erie County Auto Bureau
08.2006 - 09.2015
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions.
- Assisted customers in obtaining driver's licenses and registrations by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Handled sensitive personal information with discretion while assisting customers and updating their records accordingly.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Communicated with customers to resolve common Auto Bureau issues.
Education
High School Diploma -
John F. Kennedy
Cheektowaga, NY06-1999
Skills
- Cash handling expertise
- Insurance verification
- Document verification
- Knowledge of Motor Vehicle and Traffic Laws
- Train Staff
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Timeline
Sr. Motor Vehicle Representative
Erie County Auto Bureau
09.2015 - Current
Motor Vehicle Representative
Erie County Auto Bureau
08.2006 - 09.2015
High School Diploma -
John F. Kennedy
Similar Profiles
Melissa A. Becker MSN, RN, CNORMelissa A. Becker MSN, RN, CNOR
Unit Manager – Operating Room at Erie County Medical CenterUnit Manager – Operating Room at Erie County Medical Center
Michelle Mooney, RN CCMMichelle Mooney, RN CCM
Nurse Case Manager- Ambulatory Care at Erie County Medical Center Corporation, ECMCCNurse Case Manager- Ambulatory Care at Erie County Medical Center Corporation, ECMCC
Angelina CambarareAngelina Cambarare
Assistant Epidemiologist at Erie County Health DepartmentAssistant Epidemiologist at Erie County Health Department