Team Leader Manager
CATHERINE PURDY
Hurley Medical Center
Durand,MI
15
years of professional experience
Reliable certified medical assistant with more than 10 years spent serving care providers in various settings. Capable and adaptable to most situations. Seeking a position in the Treasury department as a customer service representative where my excellent customer service, strong ethical standards, and positive attitude can be an asset.
Work History
Team Leader Manager
8 Years 7 Months- Supported doctors and care providers with needed tasks.
- Prepared patients for medical visits.
- Scheduled appointments and managed cancellations and schedule changes.
- Answered phones and faxed documents.
- Entered relevant medical data across multiple charting systems.
- Assembled, operated, cleaned, and stored medical equipment and accessories properly.
- Managed prescription details, refills, and medication prior authorizations.
- Communicated clearly with patients and staff.
- Provided compassionate customer service.
- Prepared and checked patient examination rooms.
- Measured patients' vital signs.
- Coached staff on responsibilities, expectations, and performance standards.
- Improved team communication to reduce misunderstandings and support workflow.
- Built team processes that improved accountability and follow-through.
- Supported new team members with onboarding and role expectations.
- Monitored group dynamics to identify barriers and support engagement.
- Set clear task expectations and reinforced accountability across team.
- Resolved escalated issues while maintaining customer satisfaction and team productivity.
- Completed multiple tasks within established timeframes.
- Cross-trained employees to strengthen team flexibility and performance.
- Managed inventory to maintain stock levels and reduce waste.
- Set team priorities, maintained schedules, and monitored performance.
- Recruited, interviewed, and hired employees and implemented mentoring program to support feedback and engagement.
General Assembly
1 Year 3 Months- Assembled doors on the door line
- Fast Paced Assembly
- Accurately pulled parts to assemble doors
Medical Assistant
1 Year 3 Months- Administered basic medical necessities and treatments
- Communicate clearly and effectively with patients regarding their appointments and their health concerns
- Measured patients' vital signs
- Recorded all relevant medical data in a charting system
- Scheduled appointments and dealt with cancellations and scheduling changes
- Assembled, operated, cleaned and properly stored medical equipment and accessories
- Assisted doctors and other care providers with any tasks that they needed done
- Handled prescription information and refills
- Educated patients regarding their procedures or treatments.
Medical Assistant
2 Years 1 Month- Administered basic medical necessities and treatments
- Communicate clearly and effectively with patients regarding their appointments and their health concerns
- Measured patients' vital signs
- Recorded all relevant medical data in a charting system
- Scheduled appointments and dealt with cancellations and scheduling changes
- Assembled, operated, cleaned and properly stored medical equipment and accessories
- Assisted doctors and other care providers with any tasks that they needed done
- Handled prescription information and refills
- Educated patients regarding their procedures or treatments.
Education
- Medical Assisting
Medical assistant certificate
Skills
Date entry skills
Proficiency in clinical duties
clinical documentation
Organizational skills
Schedule Coordination Exceptional Customer service
compassionate communication with all patients and staff
ability to multitask and work in a fast paced environment. Positive attitude
ability to learn new skills quickly.
Diagnostic Evaluation
Electronic Health Records
Inventory and Supply Management
Proper Waste Disposal
EPIC EMR
Patient Engagement
Continuous Quality Improvement (CQI)
Patient Documentation
Specimen Collection
Reading Comprehension
Vitals Collection and Documentation
Venipuncture Expertise
Dressing Removal
Multi-Line Telephone System Operation
Coordinating Drug Refills
Complex Problem-Solving
Pulmonary Function Measurement
Medical Equipment Functionality
Lab Specimens and Collections
Operating EKG Equipment
Patient Chart Tracking
Cleaning and Sanitizing
Updating Medical Records
Patient Health Information Access
Remote Video Conferencing
Clinical and Operational Judgement
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Team supervision
People management
Staff training
Work Planning and Prioritization
Coaching and mentoring
Documentation and reporting
Performance improvement
Goal setting
Overseeing daily activities
Quality improvement
Conflict resolution
Daily workflow improvement
Leading team meetings
Safety
Relationship building
Safety processes and procedures
Staff education and training
Process improvement
Team building
Coaching
Flexible schedule
Client service
Shift scheduling
Giving constructive feedback
Evaluating employee work
Team Check-ins
Technical support
Overtime management
Onboarding and orientation
Verbal and written communication
Deadline management
Employee training
Timeline
Team Leader Manager
Hurley Medical Center
04.2018 - CurrentRead More
General Assembly
General Motors Lansing
11.2016 - 02.2018Read More
Medical Assistant
McLaren Lansing
08.2015 - 11.2016Read More
Medical Assistant
McLaren Flint
02.2012 - 03.2014Read More
Baker College, Owosso
from Medical Assisting
Read More
Ross Medical Education Center
Medical assistant certificate
Read More